Critical Facilities Supervisor

Job Title

Job Description

• Deliver Maintenance Services to client SLA and KPI requirements while supporting continuous facility uptime and safe 24/7 operations.
• Provide direction and leadership to the onsite Plant Operations team, ensuring sufficient qualified personnel are available throughout the service term.
• Monitor workload and resources against KPI and budget constraints to maintain service continuity and operational performance.
• Initiate and manage site reviews covering maintenance standards, equipment health, change control, single points of failure, and operational risk.
• Benchmark facility performance against commissioning documents, manufacturer recommendations, industry standards, and comparable facilities where appropriate.
• Create and maintain the preventive maintenance schedule, raise corrective maintenance work orders, and manage activity records within the client’s CMMS.
• Monitor BMS, PMS, safety systems, and other monitoring platforms, identifying deviations from normal operating parameters and notifying the client promptly through work orders.
• Conduct periodic facility rounds and inspections, and ensure findings are reported to the client within required timelines.
• Ensure all services are performed in compliance with client policies, safety requirements, and company electrical safety programs.
• Verify that relevant personnel hold valid Certificates of Qualification and meet all applicable federal and local regulatory requirements.
• Supervise, monitor, and direct the performance of Maintenance Services, ensuring maintenance documentation meets required standards and supports effective asset management.
• Ensure strong data governance of asset and maintenance information within the CMMS.
• Ensure site operations, including incident management and escalation, are carried out in accordance with approved client and Cushman & Wakefield procedures.
• Proactively communicate risks, SLA status, operational concerns, and improvement actions to the client and relevant stakeholders.

• 5+ years of relevant experience in critical facility operations, maintenance management, or engineering within a mission-critical environment.
• Experience in a supervisory role overseeing maintenance teams in a Tier III or equivalent data center or mission-critical facility is preferred.
• Strong knowledge of facility mechanical and electrical infrastructure systems, safety regulations, and preventive and corrective maintenance practices.
• Experience with continuous improvement initiatives, maintenance program development, client relationship management, and operational reporting.
• Strong leadership, communication, and interpersonal skills, with the ability to guide teams and manage client-facing operational issues.
• Strong problem-solving and decision-making ability, including in emergency and incident response situations.
• Proficiency in CMMS platforms for maintenance scheduling, work order management, and activity reporting.
• Familiarity with BMS/PMS monitoring systems and the ability to interpret facility operations data and performance trends.
• Proficiency in CMMS and operations management software, with familiarity in BI or reporting dashboard tools.
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Industry-recognized data center qualification such as CDCP would be an advantage.