Facility Executive - Soft Services

Job Title

Job Description

The Soft Services Executive is responsible for ensuring high standards of housekeeping, pantry services, pest control, hygiene, landscaping, and overall workplace experience within the Hotel Background/Corporate Office. The role involves vendor management, team supervision, quality audits, compliance & SLA monitoring, and timely resolution of employee concerns related to soft services.

• Supervise housekeeping operations to maintain cleanliness and hygiene standards across office premises.
• Conduct daily inspections of workstations, meeting rooms, washrooms, cafeteria, reception, and common areas.
• Ensure adequate availability of housekeeping consumables and cleaning materials.
• Monitor specialized cleaning activities such as carpet shampooing, deep cleaning, and façade cleaning.

• Oversee pantry operations and ensure timely service delivery.
• Monitor food hygiene, quality, and service standards.
• Coordinate with catering vendors for meetings, events, and employee engagements.
• Ensure pantry consumables are adequately stocked.

• Manage housekeeping, pantry, pest control, and landscaping vendors.
• Monitor vendor performance against agreed Service Level Agreements (SLAs).
• Verify vendor attendance, invoices, and monthly performance reports.
• Conduct periodic review meetings with service providers.

• Ensure compliance with workplace health, safety, and hygiene requirements.
• Support EHS audits and facility inspections.
• Maintain records related to soft service operations and statutory compliance.
• Coordinate pest control and sanitization activities.

• Address employee complaints and service requests promptly.
• Maintain high workplace standards to enhance employee satisfaction.
• Support office events, town halls, leadership visits, and employee engagement programs.

• Prepare daily, weekly, and monthly MIS reports. Make presentations and present to the FM on monthly basis.
• Track consumables, vendor performance, cost utilization, and service quality metrics.
• Maintain asset and inventory records related to soft services.

• Graduate in any discipline (Preferable in Hotel Management/Facility Management preferred).
• 3–5 years of experience in corporate facility management, hospitality, or workplace services.
• Experience in managing housekeeping and pantry operations in a corporate environment.
• Candidates with prior experience in reputed hotels, hospitality chains, or luxury guest services will be preferred.

• Housekeeping Audit Scores
• Employee Satisfaction Levels
• SLA Compliance of Vendors
• Complaint Closure Time
• Hygiene & Safety Compliance
• Cost Control and Budget Adherence

• Hospitality & Guest Relationship Management
• Corporate Workplace Experience Management
• Housekeeping Operations & Room Standards
• Front Office Coordination & Guest Handling
• Food & Beverage / Pantry Operations Management
• Service Excellence & Customer Satisfaction
• Vendor & Contract Management
• Event, Conference & VIP Visit Coordination
• Hotel-Style Service Delivery & Etiquette
• Hygiene, Sanitation & Quality Audits
• Complaint Handling & Service Recovery
• Inventory & Consumables Management
• Team Leadership & Staff Supervision
• SLA Monitoring & Performance Management
• Health, Safety & Workplace Compliance
• Budget Control & Cost Optimization
• MIS Reporting & Data Analysis
• Communication & Stakeholder Management

• Hotel Management graduate (BHM/DHM) preferred.
• Experience in reputed hotels, hospitality chains, business hotels, luxury properties, serviced apartments, or premium corporate offices.
• Strong understanding of housekeeping, front office, food & beverage, guest relations, and hospitality service standards.
• Ability to translate hotel-level hospitality standards into a corporate office environment.
• Experience handling VIP guests, leadership visits, town halls, and employee engagement activities.
• Excellent grooming, communication, and customer-centric approach.