Facility Site Advisor

Job Title

Facility Site Advisor

 

 

The Facilities Site Advisor (FSA) is a key member of the Cushman & Wakefield onsite account team with dual reporting to the Site Leader and Workplace Experience Manager. This individual plays a vital role in ensuring employees have a positive, productive experience at the client’s offices by keeping facilities well maintained, responsive, and ready for daily operations.

The FSA provides tactical support related to workplace tools, processes, and services. Acting as the “eyes and ears” of the workplace, this role is the first point of contact for employee needs and collaborates with cross-functional teams to enhance the employee experience in alignment with client priorities.

The ideal candidate will be hospitality-focused, collaborative, and an energetic self-starter. Strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment are essential.

 

 

Job Description

Responsibilities

• Greet visitors, manage security badging, and support meeting coordination.
• Order and stock supplies; maintain overall office aesthetics.
• Handle mail services, including receiving, delivery, and shipping.
• Support Workplace Programs and Operations, including:
  • Responding to internal service tickets.
  • Coordinating office repairs, moves, and furniture needs.
  • Supporting safety programs.
  • Tracking budgets, expenses, purchase orders, and invoices.
  • Monitoring space utilization and workstation assignments.
• Coordinate employee engagement and social events.
• Manage vendor relationships (office supplies, pantry, shredding, janitorial, HVAC, first aid, plants, etc.).
• Serve as liaison with property management and other client departments (Safety, BT, Benefits, People & Purpose, Legal & Compliance, Marketing, etc.).
• Schedule, monitor, and close out work orders using CMMS.
• Provide general facility management services, ensuring timely issue resolution.
• Coordinate with contractors for equipment service and repairs.
• Conduct site inspections, track work orders, and verify vendor invoices.
• Support vendor performance management, training, and compliance with billing procedures.
• Communicate frequently with clients, vendors, and landlords to resolve issues and provide updates.

Skills & Qualifications

Required:

• High School Diploma or GED equivalent.
• Minimum 1 year of experience in facilities, workplace operations, customer service, or hospitality.
• Strong communication, time management, and organizational skills.
• Ability to adapt to new technologies and organizational changes.
• Proficiency with Microsoft Office Suite.
• Ability to reconcile budgets and manage workplace expenses.

Preferred:

• 3+ years of facilities, workplace operations, or customer service/hospitality experience.
• Experience with reporting, data entry, scheduling, and vendor coordination.
• Some college coursework or degree preferred.

Work Environment

• Professional office environment using standard equipment (computers, phones, photocopiers, filing systems).
• May require travel between properties in varying weather conditions.

Physical Demands

• Ability to stoop, stand, climb, and lift up to 25 lbs.
• Clear verbal communication and ability to read/write instructions and technical documents.
• Frequent visual focus on printed materials, schematics, and digital screens.

Equal Employment Opportunity

Cushman & Wakefield provides equal employment opportunities to all individuals regardless of race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic. Discrimination of any type will not be tolerated.

In compliance with the ADA Amendments Act (ADAAA), applicants with disabilities may request accommodations by contacting HRServices@cushwake.com or HRServices@cwservices.com.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $22.95 - $27.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”