Mall Manager (Bodetabek / Outside Jakarta Area)

Job Title

Job Description

• Manage the overall day-to-day management and operations of a retail property, overseeing building operations, engineering and maintenance, security, housekeeping, parking, customer services, and other property management functions to ensure consistently high operational standards.
• Build strong relationships with clients, tenants, retailers, vendors, contractors, and other stakeholders, acting as a key escalation point for operational and tenant matters while ensuring issues are resolved effectively and service expectations are consistently maintained.
• Lead and coordinate multidisciplinary property management teams and service providers, establishing clear performance expectations, monitoring service quality, and developing a collaborative, accountable, and customer-focused operating culture.
• Oversee property budgets, operating expenditure, vendor contracts, procurement, operational reporting, compliance, and performance initiatives, identifying opportunities to improve efficiency, service delivery, and overall asset performance.
• Conduct regular property and operational reviews, proactively identifying building, safety, service, tenant, and operational risks, driving corrective actions and continuous improvement initiatives to maintain a safe, attractive, and high-performing retail environment.

• Bachelor's degree in Property Management, Engineering, Business Administration, Real Estate, Hospitality Management, or a related discipline.
• Demonstrated experience in property or building management, preferably within shopping malls, retail properties, mixed-use developments, or other large-scale customer-facing commercial assets, with previous responsibility for property operations and multidisciplinary teams.
• Strong understanding of retail property operations, including Facilities Management, engineering and maintenance, tenant relations, security, housekeeping, vendors, customer experience, operational compliance, and service delivery.
• Strong leadership, stakeholder management, and commercial capabilities, with the confidence to engage clients, tenants, senior stakeholders, vendors, and operational teams while managing budgets, contracts, service performance, and complex operational issues.
• Proactive, hands-on, and commercially minded, with strong problem-solving, communication, and reporting capabilities and the ability to lead a fast-paced property operation while continuously improving service and asset performance.

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