People Services Advisor, North America

Philippines·Taguigmid

OtherNorth America

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Overview

Job TitlePeople Services Advisor, North America Job Description SummaryThis individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits,

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OtherNorth America

Job Title

People Services Advisor, North America

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

About the Role

~1 min read

Experienced HR Advisor in large and complex organization supporting US and Canada
Administrative and Clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees’ inquiries and concerns
Responsible for providing Shared Services Tier 1 and 2 level support and inquiry triaging
Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business
Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems
Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.
Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1 and 2.
Effectively manage workload within HR ticketing system
Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Communicate successfully using multiple types of technology – email, phone, messaging, etc.
Maintain direct ownership of tasks/projects
Full ownership of I-9 process and Unemployment Claims
Experience with Workday, ServiceNow, ADP, JDE, and Kronos, Equifax preferred.

Bachelor’s degree with at least 2 years of experience in HR Shared Services or a related Global HR function.
Demonstrates self-direction and ability to work under minimal supervision.
Minimum of 3 years’ experience in HR operations, employee relations, or related functions
Amenable to work at night, and during Philippine holidays.

What We Offer

~1 min read

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

✓Being part of a growing global company;

✓Career development and a promote from within culture;

✓An organisation committed to Diversity and Inclusion

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.