Regional Workplace Manager

Job Title

Job Description

As a key member of a global team, responsible for service delivery and ownership of the appropriate defined geographical region of the Client’s estate, ensuring services are delivered to agreed contractual service quality, commercial and compliance requirements.

Client Workplace Director(s), dedicated Service Partner Account-based team (Regional Workplace Managers, Workplace Managers and other team members), Client colleagues, contracted third party service providers and Platform team members.

Leadership

• →To be the visible leader of the Workplace team across the defined geographical region of the portfolio.
• →To own and be accountable for the working environments within the region, to ensure a consistent high quality workplace experience for colleagues and visitors at all times.
• →Line management of the Workplace Managers across the region, ensuring full compliance with both Service Partner processes and expectations and client requirements as these may change from time to time.
• →Lead, coach and develop Workplace Managers and facilitate their cross collaboration, promoting consistent leadership capability, operational excellence, succession planning and a culture of continuous improvement across the region.
• →To understand and live the client's values at all times, to be able to articulate what they mean and how they are applied in the execution of RWM responsibilities, and to ensure that all members of the regional team are able to do the same.
• →To understand, commit to, uphold and be able to articulate the Operating Principles of this Agreement.
• →To understand client's priorities globally and as they apply to the region.
• →To understand and be able to articulate the vision for ‘next generation’ client's workplaces being delivered throughout the portfolio.
• →To ensure the resources deployed in the region are appropriate at all times, and where adjustments are required to provide an evidenced case to the client's Regional Director for the region.
• →To ensure that all direct reports have in place a measurable Development Plan identifying a clear career path and how to achieve it.
• →To raise any matters of non-compliant performance and conduct of the Service Partner team in the region with line management and/or the Service Partner Human Resources, collating and providing evidence as required. Ensure client's Regional Director is informed of performance concerns and issues.

Supply chain

• →To ensure all third-party services are delivered to the commitments of the global contract.
• →Provide regional governance of supplier performance through regular performance reviews contract compliance monitoring, service improvement planning and relationship management.
• →With Regional Directors, analyse supplier performance across the regional portfolio, identifying trends, risks and opportunities for service improvement.
• →To recommend changes to third party supplier arrangements where service quality, commercial or compliance matters are compromised.

Service quality

• →To regularly visit all locations within the region, depending on location of region.
• →To establish and maintain relations with key client's colleagues in the region, as the trusted source of assistance and support as required.
• →To provide an effective and responsive service to remotely managed locations, leveraging the supply chain where possible.
• →Ensure workplace experience strategies, standards and initiatives are implemented consistently across the region, monitoring adoption, sharing best practice and supporting Workplace Managers in successful delivery.
• →To regularly interact with fellow RWMs in other regions and to identify and share innovations with the RWM network for the benefit of the global contract.
• →To manage the 9-point Key Performance Indicator (KPI) system for the region – based on colleague, commercial and compliance – and provide management reporting as required.
• →Monitor operational performance across the regional portfolio through audits, KPIs, inspections and service reporting, ensuring corrective actions are implemented where required.
• →To effectively manage minor works as directed by client and ensure that the appropriate resources are deployed in each case.
• →To ensure that all Workplace Guides (full services directory) for locations across the region remain up to date at all times ensuring the updated guide is delivered to the client Change Management lead.
• →To work closely with the client's IT team to ensure a seamless service across the region in areas such as access and security, visitor management, desktop IT, network availability and reprographics.
• →To engage with the Service Partner published Research & Insight material and webinars to ensure access to evolving best practice in workplace management and as a contribution to continuous improvement in the role.

Commercial

• →To effectively and diligently manage cost against budget for the region, reporting as required, and identifying potential cost savings opportunities when they arise.
• →To identify any risks or threats to meeting budget as soon as they are known.
• →Review regional financial performance, identifying improvements for operational efficiency, reviewing recommendations with Regional Director and Service Partner Finance Lead as required to retain approvals for implementation.

Compliance

• →To effectively and diligently manage commercial risk in the region, maintaining an up to date register, as required to minimise and mitigate the potential effects of known and unforeseen risks.
• →To effectively and diligently manage health and safety in the region, minimising or removing the potential for lost time incidents, completing all required audit requests, and liaising with specialist colleagues are required to deliver the service.
• →To ensure all client's workplaces comply with defined foundation standards (‘client Workplace’) using the assessment tool as directed, reporting and costing upgrades where required to maintain alignment.
• →To effectively and diligently manage sustainability within the region as directed by the client.
• →To effectively and diligently manage the regional requirements of the client's Business Continuity Programme (BCP) within the region.

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