Shift Engineer

Job Title

Job Description

Job Purpose

Operation & Maintenance of Residential Infrastructure

• Oversee preventive and breakdown maintenance of electrical systems, DG sets, water pumps, STP/WTP, HVAC, lifts, fire-fighting systems, and other building services to ensure uninterrupted operations.

Safety, Statutory & Compliance

• Ensure all equipment complies with statutory norms (fire safety, electrical safety, pollution control, lift inspection, etc.). Maintain valid certifications and coordinate periodic inspections with authorities.

Complaint Resolution & Resident Satisfaction

• Ensure timely response and closure of resident technical complaints logged via portals or helpdesk. Monitor turnaround time and maintain satisfaction levels.

Vendor & AMC Management

• Manage service contracts, AMCs, and vendor performance. Verify service quality, approve work completion, and ensure timely renewals.

Energy & Resource Management

• Monitor and optimize consumption of electricity, water, and other utilities. Implement energy-saving initiatives and sustainability measures.

Budget & Cost Control

• Prepare the annual maintenance budget, track expenses, and implement cost-saving measures without compromising quality.

Team Leadership & Training

• Lead the site technical team, allocate duties, and provide training on safety, operations, and new technology.

Documentation & Reporting

• Maintain asset registers, maintenance schedules, complaint trackers, breakdown reports, and compliance records. Submit periodic Daily, MIS, MMR reports to management.

Other

• Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
• Performs other duties as requested by your direct manager
• Occasional requirement to work extended hours during peak times or to assist with major functions/events
• Development of operational standards / playbooks / operating manuals for all aspects of the business