Technical Instructional Design Specialist

We’re looking for a Technical Instructional Design Specialist to join our growing organizational Learning & Development (L&D) team. This role’s primary responsibility is the instructional design of current and future Reliability & Maintenance Engineering (RME) technicians’ skill development – in-person, virtual, and online. Success in role is someone who blends adult learning theory and experience working in technical industry to inform content creation and delivery methods that address strategic business needs. This role may also help support coordination of broader L&D efforts.

• →Collaborate with internal technical and operational subject matter experts (SMEs) to scope, outline, and design technical learning and training experiences that align with skill performance gaps and are simple to execute in the field
• →Build relationships with leaders in the field and in support roles to collaborate effectively
• →Use adult learning theory and best practices to design in-person and virtual trainer-led courses, including trainer and participant material as well
• →Communicate instructional design progress to direct leader, project leaders
• →Prioritize and track multiple content builds against key objectives, progress, milestones while proactively communicating and managing roadblocks to leader
• →Ensure learning objectives and deadlines for content are met, within scope
• →Makes informed decisions in a timely manner by consulting right SMEs to keep content build to deadline and/or in regard to content delivery methods
• →Informs and designs online content aligned to identified business needs and performance gaps by role
• →Evaluates effectiveness of content and training modalities created
• →Balance demands of multiple requests against timelines that may shift – ability to communicate roadblocks, help needed, and needed changes to meet completion

• Background or experience with Reliability and Maintenance training/ L&D highly preferred
• Ability to connect well with people in different roles, including in maintenance, operations, engineering, and corporate support roles
• Ability to work independently, with a small team, and with SMEs to achieve successful technical learning and development outcomes
• Experience with Learning Management Systems and design software, especially WorkDay, Articulate; ability to learn and assimilate to new ones as needed
• Excellent verbal and written communication skills
• 1-3 years experience in designing and creating technical learning and development content that aligns to simple, effective training that can be executed in the field and to identified gap and needs
• 1 – 3 years of broad learning and development experience in RME or related industry
• Excellent problem solving and organizational skills
• Strong Microsoft Office skills – PowerPoint, Outlook, Word especially, and Excel
• Bachelor’s Degree in Instructional Design or similar preferred

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.