Technology Solutions Analyst

Philippines·Taguigmid

OtherSolutions Analyst

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Quick Summary

Key Responsibilities

Provide Support activities of client implementation and delivery services including the following: Manage Technology ticket queue ensuring adherence to service level response and resolution

Requirements Summary

Participate in compliance activities and requests including user access reviews, internal reviews, self-testing, internal audits and external audits Partner with Business Leadership to p

Technical Tools

OtherSolutions Analyst

Job Title

Technology Solutions Analyst

Global Technology Service group, a team of dedicated IT consultants, project managers and business analysts that support our client technology solutions through best-in-class software systems utilizing a service delivery model to deliver value within a clear, consistent and measurable framework. Additionally, we provide assessment, technology roadmap, transition and integration services as well as a continuous improvement-based support model to ensure an ongoing technology investment for the duration of our client relationships.

In support of Global Occupier Services, our team provides business development support including solution definition, pricing, technology demonstration and delivery for Strategy and Portfolio Administration Services, Transaction & Project Management Transaction, Facilities (IFM), Space & Occupancy, and Financial Management.

This is a full-time position and will be a Global location.

Job Description

The role of Technology Support Analyst includes the following key responsibilities:

Responsibilities

~1 min read

→BA in IT, Management information Systems
→2 + years’ experience in Facility Management Services delivery and software implementation focused on efficient and effective delivery of support services through integration of technology
→Experience in API / Integration Protocols and Data Governance and Data Management is a plus
→Fluent in English language

Requirements

~1 min read

High Level of critical thinking and judgement exercised daily
Maintain a “can do” mentality with the ability to take charge with minimal information
Able to choose the most effective forms of communication to articulate complex problems to non-technical resources.
Project Management, ITIL or SDLC is a plus