IT Configuration and Change Business Analyst

·       The Configuration Analyst & Change Coordinator is responsible for supporting the governance, quality, and operational execution of Configuration Management (CMDB) and Change Management processes.

·       This role ensures the integrity, accuracy, and compliance of configuration data while coordinating and controlling the lifecycle of IT changes to minimize risk, disruption, and service impact.

·       The position plays a critical control function within IT Operations and works closely with infrastructure, application, security, risk, and audit teams.

·Assist in documenting and maintaining configuration items (CIs) in the Configuration Management Database (CMDB).

·Work closely with Configuration Managers to ensure accurate records of hardware, software, and related components.

·Help baseline the current set of CIs and ensure they are properly documented and controlled.

·Track changes to configuration items, ensuring updates are accurately reflected in the CMDB.

·Collaborate with stakeholders to verify and validate CI information, maintaining data integrity.

·Assist Change Managers in assessing the impact of proposed changes on configuration items.

·Provide support in identifying related configuration items affected by change requests.

·Help ensure that changes are properly documented and recorded in the CMDB.

·Assist in verifying and auditing changes to configuration items to ensure accuracy and compliance.

·Coordinate the lifecycle of Normal, Standard, and Emergency Changes

·Perform quality checks on change submissions (risk, impact, backout plan, testing evidence)

·Validate risk scoring accuracy based on defined methodology

·Validate completeness before TRB and CAB review

·Maintain the enterprise change calendar

·Identify scheduling conflicts and risk overlaps

·Prepare CAB materials and documentation

·Track Post-Implementation Reviews (PIRs)

·Monitor change success rate and documentation compliance

·Escalate high-risk or non-compliant changes to the Change Manager

·Participate in continuous assessment of Configuration Management processes and practices.

·Identify areas for improvement and provide input to enhance the efficiency and effectiveness of configuration management activities.

·Collaborate with team members to implement approved improvements and changes.

·Stay updated on industry best practices and trends in Configuration Management to contribute to process enhancement efforts.

·Identify opportunities and implement plans to incorporate AI tools and efficiencies.