Systems Engineer

This is a full-time in-person position in the Petersburg, VA, area. Working hours are Monday-Friday, 10 AM to 6:30 PM, with occasional evenings and weekends.
This role will:

• Provide primarily on-site and remote support to our clients.
• Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
• Perform regular system updates and patch management to safeguard against vulnerabilities.
• Develop and maintain knowledge of customers' specific business environment.
• Maintain documentation for system configurations, processes, and procedures.
• Require reliable transportation

• Strong knowledge of TCP/IP and networking fundamentals
• Strong knowledge of operating systems (Windows and macOS) and server management
• Broad knowledge of hypervisor technologies (VMWare/Hyper-V)
• Broad knowledge of firewalls, switching, and routing
• Broad knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP
• Broad knowledge of MS Office 365 administration
• Broad knowledge of workstation, server, and cloud backup solutions
• Experience with network security, anti-virus, and EDR/MDR solutions

• Dedication to customer satisfaction and getting it right the first time.
• Demonstrate ability to explain complex technical concepts to a non-technical audience.
• Strong trouble-shooting skills across a broad and diverse population and environment.
• Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
• Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
• Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
• Appreciation of internal customer business, goals and objectives, strategies, and needs.
• Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
• Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
• Passion for great customer service.
• Long-standing curiosity and love of technology.
• Proven ability to work with little or no supervision.
• High-quality, detail-oriented approach to work.
• Well-developed organizational skills.
• Reliable and punctual.
• Ability to quickly learn new technologies.
• Interest in building a long-term career position.

The successful candidate will hold:

• Bachelor Degree in Computer Science or commensurate work experience
• A+, Network+, or similar IT certification
• 5+ years IT experience

Cyber Advisors' culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales –vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat