KLM Customer Service Agent Business to Trade - Dutch

What do you think of when you think of 'customer service'? Hanging on the phone for minutes waiting for help, while being forced to listen to music? Then you've never spoken to our customer service heroes! They can't wait to help passengers with questions about their trip with KLM. Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at Cygnific!

To prepare yourself for your new job, you start with a paid training of max 10 weeks at the office. Here you will learn everything about our reservation and CRM (customer relationship management) systems. During this training period you must be available full-time (40 hours per week). After your training you can always contact your colleagues for questions or help; our troubleshooters are also ready to help you!

Even after onboarding, we continue to work on your development. In the beginning you will be trained as an agent for one of our departments. You will then broaden your knowledge and be deployed for different products through cross-training.

• A salary of € 2,675.45 gross per month based on: 40 hours per week.

• A seven-month contract with the prospect of a long-term collaboration.

• 25 vacation days based on a full-time employment contract.

• Irregularity allowances and language allowances.

• Hybrid working: the ability to work from home at least two days a week.

• A travel allowance of €0.19 per km. (max. 50 km one way) or full reimbursement of public transport costs with an NS Business Card (for commuting and business trips). Private travel with the Business Card is permitted, but the costs are automatically deducted from your salary.

• A work from home allowance of €2.45 per day.

• A holiday allowance, a festive end-of-year bonus, a good pension plan, bicycle plan, and a discount on KLM flight tickets through a so-called IPB (if place available) scheme, after one year of employment.

• You have at least a level 4 MBO (secondary vocational education) degree or work and think level.

• You preferably have experience with working at a call center or in customer service.

• Start date: November 2nd, 2026.

• Please note, we do not offer visa support or housing support.

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Are you ready for customer service at the highest level? Apply via the button below and we will call you soon!
Do you have any questions? Then you can contact one of our Recruiters via recruitment.cygnific@Cygnific.com or send a message to +31 651271471.