SharePoint Systems Administrator SME

D2 is seeking a SharePoint Subject Matter Expert (SME) to support a large enterprise IT contract for the DOD. The SharePoint System Administrator SME will support infrastructure services, operations, and maintenance across multiple enclaves of different classifications with remote administration for server farms located in multiple data centers. The SharePoint SME shall deploy, operate, and maintain SharePoint services, including load balancing, PKI authentication, and claims-based authentication as well as support site setup, permission management, troubleshooting, and service requests for customers as well as content and knowledge managers.  This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

This role requires an individual that is technical, customer oriented, and extremely familiar with managing all aspects of SharePoint. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. 

Primary Responsibilities

• Interacting with site/collection owners to handle service inquiries and problems.
• Provide implementation, troubleshooting and maintenance of SharePoint systems.
• Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Develop solutions for complex problems, update Knowledge Articles and Standard Operating Procedures (SOPs) to reflect changes to the environment.
• Oversee SharePoint projects to include minor and major version upgrades, routine maintenance, hardware/platform upgrades/migration, and expansion of capabilities to meet emerging requirements.
• Identify methods for direct integration with existing and future Identity, Credential, and Access Management (ICAM) technologies.
• Assist users with manual migrations from older SharePoint versions to SharePoint 2019, SharePoint Subscription Edition, SharePoint Online and M365.
• Manage permissions of new and existing site collections and their associated lists, items etc.
• Manage access to O365/M365 applications based on SharePoint technology such as Microsoft Teams, Microsoft OneDrive, and SharePoint Online.
• Conduct searches and purges of data from operational systems as required by cyber security, legal, compliance, FOIA, and other legitimate sources.
• Manage asset library, risk database, and business rhythm calendar (Leidos best practice) to enhance situational awareness for stakeholders.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Report (AAR) etc.) for Root Cause Analysis, engineering technical assessment, and process improvement initiatives.
• Maintain, develop, and enrich service and server monitoring using SolarWinds, Science Logic, PowerShell or other technologies to ensure full visibility into health and performance of the service offering.
• Support customer requirements in a 24/7/365 mission environment.
• Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with after-hours triage and troubleshooting of common SharePoint problems.

Basic Qualifications

• Extensive experience with SharePoint technologies to include SharePoint 2016, 2019, Subscription Edition (SPSE) and SharePoint Online.
• Extensive experience with configuring, installing, and securing SharePoint systems.
• Familiarity with managing SQL clusters in support of SharePoint farms.
• Experience with patch maintenance for SQL clusters and SharePoint farms.
• Experience with PKI authentication and claims-based authentication.
• Experience with utilizing load balancers such as F5 BigIP Load Traffic Manager or Citrix NetScaler.
• Experience managing M365/O365 cloud offerings such as Microsoft Teams, Microsoft OneDrive, SharePoint Online.
• Experience with routine maintenance processes and willingness to conduct scheduled maintenance during approved maintenance windows.
• Experience with Change Management fundamentals to ensure proper planning, execution, and documentation of changes to the environment.
• Experience with Tier 2 & Tier 3 system administration.
• Experience troubleshooting issues in a growing environment.
• Experience with log reviews, incident analysis, and identification of issue trends/problem analysis.
• Effective time management skills - Able to prioritize efforts such as major projects, documentation review/update, incident ticket resolution and customer requests.
• Strong oral and written communications skills – Able to effectively communicate with program and government leadership for major service outages, degradation and project status.
• Track record of working effectively within a team and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.

Education

• Candidate must have a Bachelor's degree with 12 years of relevant experience, Master’s degree with 10 years, Associate's with 14 years, or High School Diploma with 16 years.

Required Certifications

• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).

Security Clearance

• Due to the nature of the government contracts we support, US Citizenship is required.
• TS/SCI with CI Poly is required for position or a TS/SCI and willingness to obtain a Poly.
• In Scope Counterintelligence Polygraph within the past 5 years is preferred.

Preferred Qualifications

• Familiarity with using Nintex, InfoPath, and/or PowerBI platforms for creating and managing workflows.
• Experience configuring and managing SPPatchify for patch maintenance of large SharePoint farms.
• Microsoft 365 Certified: Administrator Expert or equivalent certification related to SharePoint, Teams, OneDrive and their administration.

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $160-$200k.  This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals.  As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience.  Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.