Fraud Operations Manager

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

DailyPay seeks an experienced Manager of Fraud Operations to join our Trust & Safety team. DailyPay has a fast growing business line with a core focus on, on demand pay, debit card, and marketplace rewards. This role is crucial in minimizing fraud by thinking proactively while optimizing fraud investigation procedures. The ideal candidate will lead efforts in designing SOPs, reporting metrics, training new hires, and working cross functionally to scale the fraud team and shape the way the department runs. This role will require a self-starter mindset who can proactively identify team needs and execute on high level initiatives.

This role will report to the Director of Trust & Safety and will be responsible for overseeing a team of 5-15 investigators and 3-5 team leads with opportunity for growth.

• Strategic KPI Ownership: Act as the primary owner of Key Results (KRs) for the department, developing and implementing strategies to achieve and exceed confirmed fraud rate targets

• Department Scaling: Work cross-functionally with PeopleOps and Finance to design and implement the long-term staffing model, including the creation of specialized sub-teams

• Senior Partner Relationship Management: Lead technical and operational conversations with critical external partners to align detection logic and ensure compliance

• High-Level Stakeholder Management: Collaborate with the Compliance, Legal, Product, and Engineering to embed risk controls into the product lifecycle

• Comprehensive Reporting: Author executive summaries and board-level reports that quantify financial ROI of the fraud program

• Tooling & Technology Evaluation: Lead the evaluation and implementation of new fraud detection technologies to continuously improve the platform’s prevention capabilities

• Implementation Oversight: Direct the end-to-end operational implementation for product launches and company initiatives, ensuring all investigative workflows are optimized for new markets

• Crisis Leadership: Lead the departmental response to system-wide incidents or bad-actor waves, coordinating with Engineering and Product to deploy immediate mitigations

• Bachelor’s degree with 6-10 years of experience in fraud, accounting, or finance

• Minimum of 2 years of people management and leadership experience required

• Mastery of high-growth fintech fraud typologies, including Account Takeover (ATO), identity theft, and debit card fraud

• Advanced proficiency in SQL and experience applying AI/Automation tools to optimize operational workflows and capacity

• Exceptional interpersonal skills with a proven ability to translate technical fraud findings into business insights for cross-functional partners

• Multi-institutional fintech experience and CFE certification preferred