Customer Service Representative II (Park and Recreation [PKR] Dept., Unclassified Position)

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The Customer Service Representative II provides customer service and information for inquiries on various city services demonstrating judgment and independent
decision-making, to resolve citizen complaints or answer requests.

Education

High School Diploma, GED

Experience

2 years of customer service experience preferred.

Licenses and Certifications

None

*Minimum Qualification Notation: All qualifying information outlined in the minimum qualifications section: including education, experiences, and licenses/certifications MUST be included in the respective sections of the application (not simply the attachments - for example: resumes or cover letters) to be considered for this position.

1 Knowledge of professional customer service and call taking skills,

2 Ability to determine concerns and service requests and identify courses of action.

3 Ability to interpret ordinances, codes and departmental policy.

4 Ability to communicate effectively, both orally and in writing.

5 Ability to interact tactfully with employees and the public.

6 Ability to prepare clear and concise reports.

7 Establishing and maintaining effective professional relationships.

Salary Range

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.