Programmer Analyst III (IT Services - Fire Services Support)

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The Programmer Analyst III provides application layer and related integrations readiness through active monitoring of assigned systems, support to related incident and request management processes, and in delivery of experienced programming or technical support in enterprise scale and lesser complex information systems and projects within the City.  Works closely with other IT Service Delivery Managers, teams, and vendors (Server, Active Directory, Security, Database, Service Desk, Network, etc.) in optimizing overall and specific performance, compliance, response to issues that emerge and overall readiness in supporting business processes.  Works closely with above teams in the successful planning, execution and completion of various projects and initiatives.

• Thorough and broad knowledge of multiple programming languages, database methodologies/platforms that support application layer processing, service/support and enhancements.
• Thorough and broad knowledge of current Client, Server, Web, Database, Security/Compliance and IT Service Management technologies, systems, software, and integration standards/techniques.
• Demonstrated familiarity with physical platforms, virtual platforms, Software as a Service hosted platforms, and common industrial platform services such as Amazon Cloud, Microsoft Azure, etc.
• Demonstrated familiarity with waterfall, agile and other project methodologies.
• Demonstrated ability to communicating effectively verbally, in writing and in collaborative presentation settings.
• Demonstrated ability to establish and maintain effective working relationships with customer departments, other IT Service Delivery Manager groups and supporting vendors.
• Knowledge of multiple programming languages- .NET, Object-Oriented Programming, SQL, etc.
• Ability to write advanced SQL Queries, Stored Procedures.
• Knowledge and understand of Scripting Languages such as VBScript. 
• Working knowledge of ITSM/ITIL methodologies for knowledge base build, Application Runbook framing, CMDB, change, release, problem, incident, asset and event management processes.
• Working knowledge of automated network, server, database, security, CMDB tools and system monitoring tools (NetScout, APP-D, Extra Hop, etc.).
• Strong analytical skills
• Ability to write and evaluate new software programs.
• Ability to solve problems with developing/deploying software technology solutions.
• Ability to communicate effectively and diplomatically orally and in writing.
• Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees and the public
• Ability to participate in 24x7 support coverage as needed

• No felony or class A misdemeanor convictions
• No class B misdemeanor convictions within the last ten (10) years
• No family violence convictions
• Cannot currently be on any active deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.

Preferences: 

• Experience with online analytical processing and data mining as a lead programmer, project leader or supervisor is highly desirable.

Salary Range

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

• Bachelor's degree or higher in engineering, math, computer science, Business Technology, or Information Technology related fields.                

• Four (4) years’ experience in Object-Oriented Programming and/or relational database (JAVA, MS SQL, SQL Server, Oracle PC SQL, Python, UML Framework solutions and C+ or C++ within Applications), to maintain and improve application performance. 

• High school diploma or GED plus eight (8) years of the required experience at commercial or enterprise scale levels will meet the education and experience requirements.
• An associate degree in any field plus six (6) years of the required experience will meet the education and experience requirements.
• A bachelor's degree or higher in a non-specified field plus six (6) years of the required experience will meet the education and experience requirements.
• A master's degree or higher in a stated field plus two (2) years of the hands-on technical support experience will meet the education and experience requirements.