IT Support Technician

With a long history of operating and investing in the shipping industry, Danaos manages one of the largest independently owned fleets of modern containerships and dry bulk vessels. Recognized for its operational performance, technological innovation and commitment to sustainability, Danaos continues to invest in advanced technologies and operational excellence.

We are seeking an IT Support Technician to join our IT team. The successful candidate will support the day-to-day IT needs of our office while also coordinating the procurement, preparation and delivery of IT equipment and supplies to our vessels.

As an IT Support Technician, you will:

• Receive and process IT equipment and consumables requests from vessels.
• Source, order and track hardware, accessories and spare parts through approved suppliers.
• Prepare, configure and dispatch equipment to vessels in coordination with agents and logistics partners.
• Maintain accurate IT inventory records.
• Keep detailed delivery and cost records.

• Act as the first-line IT support contact for headquarters users, covering hardware, software and printing-related issues.
• Log, prioritize and resolve support tickets, escalating complex issues to senior IT staff when required.
• Assist with the onboarding and offboarding of users and IT equipment.
• Provide clear and timely communication to users regarding the progress and resolution of their requests.

The ideal candidate should have:

• A degree or diploma in Information Technology, Computer Science or a related field.
• Previous experience in IT support, help desk operations or a similar role.
• Practical knowledge of Windows operating systems, computer hardware, peripherals and printers.
• Good understanding of basic networking and troubleshooting principles.
• Very good command of English, both written and spoken.
• Experience in a shipping, maritime or logistics environment will be considered an advantage.