Customer Experience Enablement Lead

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Dandy is hiring a strategic and execution-focused Customer Experience Enablement Lead to join our rapidly growing venture-backed company. DENTAL EXPERIENCE REQUIRED

As the CX Enablement Lead, you will be the go-to for onboarding and training for our clinical and non-clinical Customer Support teams. You will ensure that Dandy’s support experts have the tools, training, and clinical context they need to provide world-class service to our customers. You will do this by bridging the gap between hardware, software, and complex dental product workflows and frontline execution, creating training programs that resonate and stick. This is a high-impact role on a growing Customer Experience Enablement team that is scaling to meet ambitious company growth goals.

• 5+ years experience in a dental or clinical setting developing and executing training on clinical workflows or digital health technology (e.g. intraoral scanners)

• Deep understanding of digital dental workflows across crowns, bridges, implants, and removables

• A strong negotiator who can build trust with Workforce Management (WFM) and stakeholders to ensure agents have the dedicated time they need for training.

• An agile, systems-oriented thinker who can adapt quickly to changes in business strategy and connect different functions and processes to create a cohesive enablement environment

• Comfortable in a fast-paced, cross-functional environment

• Experience in a Customer Experience organization and with customer service and LMS platforms (ie, Zendesk, Absorb, etc)

• Proven ability to scale learning programs globally across languages, timezones, and cultures

• Previous experience in Quality management or QA process development

Req ID: J-1089

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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