Applications Administrator, Enterprise Apps

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Essential Duties and Responsibilities:

• →Administer and support enterprise applications, including Transportation ERP systems (Trapeze, Transit Master, INIT), video management systems (VMS), customer relationship management (CRM), passenger information display systems (PIDS), ITIL frameworks, and operational technologies on rolling stock.
• →Collaborate with the managers and stakeholders to ensure enterprise applications meet business needs and align with strategic goals.
• →Manage the day-to-day configuration, maintenance, and troubleshooting of assigned enterprise applications.
• →Assist in implementing and upgrading enterprise systems, ensuring minimal disruption to operations.
• →Provide functional and technical support to end users, resolving issues and answering questions about application use.
• →Develop and maintain system documentation, including configuration settings, user manuals, and procedures.
• →Coordinate and perform testing for application updates, patches, and new releases, ensuring system reliability and performance.
• →Ensure adherence to security policies, data standards, and compliance requirements for all supported applications.
• →Work with vendors for day-to-day application maintenance and system integrations.
• →Monitor application performance, identifying potential issues and implementing proactive solutions.
• →Participate in disaster recovery planning and execution for enterprise applications.
• →Collaborate with cross-functional teams to streamline workflows and improve system functionality.
• →Ensure changes to applications follow established change management processes and documentation standards.
• →Performs other related duties as assigned.

Open until qualified applicants are identified.

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.