Field Services Technician I

• Employment Type: Full-Time
• FLSA Status: Non-Exempt
• Department: Managed Services (MSP)
• Work Location: Onsite in Fulton, Maryland, with travel to client sites and after-hours on-call, night, and weekend work as needed

• →Manage assigned service tickets through resolution, meet service-level expectations, and escalate issues when additional support is needed.
• →Keep clients informed of service request developments and communicate technical information clearly to non-technical users.
• →Install, configure, troubleshoot, and provide foundational support for client networks, Windows servers, cloud environments, operating systems, applications, endpoints, and managed services tools.
• →Maintain accurate ticket, asset, configuration, and knowledge documentation, including updates in IT Glue.
• →Follow change management, maintenance, configuration management, and system upgrade procedures.
• →Support client onboarding, technology implementations, third-party vendors, and vendor applications.
• →Travel to client sites to complete assessments, inventories, discovery, installations, and endpoint delivery and setup.
• →Monitor and troubleshoot backup and maintenance tickets, identify recurring issues, and help improve systems and processes to restore service quickly.
• →Assist the Service Desk with call queues and service tickets as needed.

• High school diploma or GED equivalent.
• One to three years of experience in field services or IT support.
• Basic knowledge of networking concepts and client technologies, including firewalls, routers, switches, and Wi-Fi.
• Basic proficiency with Windows Server and cloud-based server environments such as Azure, AWS, and Windows Virtual Desktop.
• Working knowledge of Microsoft 365 email and Office applications.
• Working knowledge of Microsoft Windows, macOS, and Linux.
• Effective troubleshooting and problem-solving skills.
• Strong written and verbal communication skills, including the ability to explain technical information to non-technical users.
• Excellent attention to detail, organization, time management, and ability to manage multiple priorities.
• Ability to work independently with general guidance and contribute proactively as part of a team.
• Ability to travel to client sites and work after hours, nights, or weekends as needed.
• Ability to learn quickly during a one- to two-week training period.

• Associate or bachelor’s degree in an IT-related field.
• CompTIA A+ certification.
• CompTIA Network+ certification.

DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by federal, state, or local laws.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruitment@dashealth.com.

Nothing in this job posting or description guarantees employment for any specific period or under any specific terms. Employment with DAS Health is "at-will."