General Manager

Join Dash In in Charlotte, NC, and lead a high-performing store team focused on exceptional guest experiences, operational excellence, and strong financial results. Dash In is part of the Wills Group, a family-owned company that has been in business since 1926 and is celebrating 100 years of serving customers and communities.

As General Manager, you will oversee all aspects of store operations, including team development, foodservice, inventory, merchandising, financial performance, safety, and brand standards. You will manage the store P&L, drive sales and profitability, and create a culture of accountability, service, and continuous improvement.

• Team Leadership: Recruit, train, coach, and lead a high-performing team that consistently delivers an exceptional guest experience.
• Operational Excellence: Lead daily store operations while maintaining Dash In brand standards across service, cleanliness, merchandising, safety, and foodservice.
• Financial Performance: Manage the P&L and drive results across sales, margins, labor, inventory, and controllable expenses.
• Inventory and Retail Management: Manage ordering, inventory levels, merchandising, product placement, and loss prevention to maximize sales and profitability.
• Foodservice Leadership: Oversee foodservice operations, food safety, product quality, and execution while supporting strong food margins.
• Innovation and Improvement: Support new concepts, programs, processes, and foodservice innovations in a fast-paced, high-volume environment.
• Compliance and Quality: Maintain strong performance across food safety, guest experience, age verification, cash, and operational audits and inspections.

• High school diploma or equivalent (GED) required; associate or bachelor’s degree in business or a related field preferred.
• 5+ years of leadership experience in a fast-paced, guest-focused environment such as retail, foodservice, hospitality, or convenience retail.
• 3+ years of experience leading a high-performing convenience store location preferred.
• ServSafe Certification.
• Proficiency with Microsoft Office 365 products.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Experience with multi-unit management, a strong track record of customer service and operational results, and demonstrated success in convenience retail, hospitality, foodservice, or other high-volume guest-focused environments.

• Leading and supervising
• Delivering results and meeting customer expectations
• Working with people
• Adapting and responding to change
• Deciding and initiating action
• Persuading and influencing

• This role supports a 24/7 retail operation and requires schedule flexibility, including nights, weekends, and holidays based on business needs.
• The General Manager will remain accessible by business phone to support real-time store and team needs.
• Travel may be required to headquarters, other stores, retail markets, and training locations, including locations in Virginia, Maryland, and Delaware.
• Initial training may take place outside of the assigned store location; accommodations will be provided as needed.

Dash In is more than a convenience store. We combine freshly prepared food, fuel, retail, and exceptional service to create a modern and welcoming experience for our guests. As part of the Wills Group family of companies, Dash In is backed by an organization that has been serving customers and communities since 1926.

In 2026, Wills Group celebrates 100 years in business, built on a long-standing commitment to innovation, responsible leadership, community involvement, and creating opportunities for employees to learn, grow, and lead.

We are proud to be Great Place to Work Certified™ and recognized as one of Fortune’s Best Workplaces in Retail™. If you are an experienced retail or hospitality leader looking to build a team, own the performance of your business, and grow your career with an established organization, this is an opportunity to make an impact with Dash In in Charlotte.

Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.