Senior Customer Education Manager

Datarails is looking for a Sr. Customer Education Manager to own the strategy, structure, and governance of our customer-facing content ecosystem. This is an individual contributor role for someone who thinks like a systems builder: someone who sees a growing library of decks, guides, templates, and playbooks and immediately starts asking how it should be organized, maintained, and scaled.

You'll be the person who turns scattered content into infrastructure. You'll partner closely with CSMs, Product, Sales, and Product Marketing to make sure every customer-facing asset is accurate, on-brand, easy to find, and built to last.

• →Own governance of the existing customer enablement content library: audit what exists, retire wha'ts stale, and set standards for what gets added.
• →Build repeatable frameworks for how content gets created, reviewed, versioned, and retired.
• →Partner with CSMs to identify content gaps in the customer journey and prioritize what to build next.
• →Work cross-functionally with Product, Sales, and Product Marketing to keep enablement content aligned with product changes and messaging.
• →Define and maintain content standards (structure, tone, branding, accessibility) across the library.
• →Create scalable systems (taxonomies, templates, tagging, intake processes) so the library stays organized as it grows.
• →Track content usage and effectiveness, and use that data to inform what is working and what needs to change.

• 2+ years in customer enablement, content strategy, or a related customer success function.
• Proven experience building or overhauling a content library or knowledge base from the ground up. 
• Strong instincts for structure and governance: you don't just create content, you build the system that keeps it useful.
• Comfortable working independently and driving a strategic function without a team underneath you.
• Excellent written communication and an eye for polished, customer-ready material.
• Experience partnering across CS, Product, Sales, and Marketing functions
• Bonus: experience in FP&A, SaaS, or B2B software environments.

This isn't a maintenance job. It's a chance to build the infrastructure that shapes how every customer experiences Datarails through content, long after the initial sale. If you're the kind of person who gets energized by systems, structure, and making things easier to find and use at scale, this is the role built for that.