Customer Success Manager - Mid Market & Enterprise

Amsterdamfull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

About the role As a Customer Success Manager at DataSnipper, you will be a trusted advisor and strategic partner to our customers, driving meaningful business transformation through our AI-powered platform.

Key Responsibilities

Act as a Trusted Advisor: Serve as a strategic partner to key stakeholders including Audit Partners and Managers, Controllers, Finance Directors, and IT decision-makers, guiding them through business transformation enabled by DataSnipper's platform.

Requirements Summary

Required experience: 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion).

Technical Tools

excelb2bcustomer-successsaas

About the Role

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As a Customer Success Manager at DataSnipper, you will be a trusted advisor and strategic partner to our customers, driving meaningful business transformation through our AI-powered platform. You will drive impactful customer outcomes throughout the entire customer journey, from onboarding through renewal and expansion, helping clients reimagine their audit and finance workflows, unlock efficiency gains, and achieve measurable ROI. Your mission is to position DataSnipper as an indispensable tool that transforms how our customers work, while building deep, trust-based relationships that drive long-term retention and growth.

This role offers a unique opportunity to work with audit and finance professionals who are at the center of global capital markets. You'll serve as their strategic partner, guiding them through digital transformation and helping them realize the full potential of AI-driven automation. If you're passionate about empowering customers to transform their businesses and ready to be the trusted advisor who makes it happen, we'd love to hear from you!

Audit and finance are still massively manual — and we’re changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms.

Now, we’re taking things further with our Excel Agent — bringing AI directly into where the work actually happens. Unlike generic AI tools, we don’t sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence — meaning it doesn’t just generate answers, it does the work, with full traceability.

We’re not just applying AI — we’re redefining how audit gets done. If you want to build something category-defining at scale, this is the place.

Responsibilities

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Responsibilities

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Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact
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Equity (Stock Appreciation Rights) to share the company's success and growth
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Pension plan with a 6% contribution on top of your base salary
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28 vacation days per year (full-time) to support your work-life balance
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Hybrid work model with at least 3 days onsite in our Amsterdam office
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Daily, freshly prepared lunches by our in-house chef to keep you energized
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NS business card for easy commuting to the office
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Access to continuous learning and development initiatives to grow your skills
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Engage with a vibrant international team spread across five global offices
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Company-wide events like DataSnipper GO where global teams come together
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Access to OpenUp, a mental health and wellness platform supporting your wellbeing
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Friday drinks and various social activities are designed for team bonding and fun