Hard Rock Hotel - Training Manager

At Hard Rock Hotel Malta, we are looking for an experienced, passionate, and dynamic Training Manager to join our team.

The ideal candidate will have a strong background in luxury hospitality, excellent knowledge of Hard Rock brand standards and culture, and a genuine passion for developing people, driving performance, and delivering exceptional guest experiences.

The selected candidate will be responsible for leading the hotel's learning and development initiatives, ensuring that all Team Members understand, embrace, and consistently deliver the Hard Rock experience.

Key Responsibilities

• Develop, implement, and manage the hotel's annual training and development plan in line with operational needs and Hard Rock brand standards.
• Ensure all Team Members have a thorough understanding of Hard Rock's brand values, culture, service philosophy, and guest experience expectations.
• Lead and coordinate Hard Rock brand training programmes and other mandatory brand initiatives.
• Deliver engaging training sessions covering brand culture, guest service excellence, leadership, communication, and operational standards.
• Organise and oversee induction and onboarding training for all new Team Members.
• Work closely with Heads of Department to identify training needs, skills gaps, and development opportunities.
• Ensure compliance with all mandatory training requirements, including health and safety, company policies, and applicable legislation.
• Monitor, track, and maintain accurate training records, attendance, certifications, and completion rates.
• Coordinate and support departmental trainers to ensure consistent delivery of training across all hotel operations.
• Develop training materials, presentations, workshops, and other learning resources.
• Conduct regular training evaluations and measure the effectiveness of training programmes.
• Support leadership development, succession planning, and internal career progression initiatives.
• Promote a strong learning culture that encourages Team Member engagement, motivation, and continuous improvement.
• Conduct regular assessments to ensure brand standards and service expectations are consistently maintained.
• Prepare training reports, progress updates, and relevant KPIs for hotel management and corporate brand representatives.
• Liaise with Hard Rock corporate training teams to ensure alignment with brand requirements, initiatives, and updates.
• Support operational departments in improving guest satisfaction through targeted training and service development.
• Perform any other duties that may be assigned by management.
  
  

Requirements

• Minimum of 3 years’ experience as a Training Manager, preferably within a luxury hotel or internationally recognised hospitality brand.
• Strong knowledge and understanding of Hard Rock brand standards, culture, values, and training programmes is essential.
• Previous experience working within a Hard Rock property or delivering Hard Rock brand training will be considered a strong advantage.
• Proven experience in developing, coordinating, and delivering effective training programmes within a hospitality environment.
• Excellent presentation, facilitation, coaching, and public speaking skills.
• Strong understanding of luxury hospitality service standards and guest experience expectations.
• Experience delivering induction programmes, leadership training, and departmental development initiatives.
• Ability to engage, motivate, and inspire Team Members at all organisational levels.
• Excellent communication, interpersonal, organisational, and leadership skills.
• Strong planning and administrative skills, with the ability to manage training schedules, records, and compliance requirements.
• Proficiency in Microsoft Office and experience using learning management systems or HR platforms.
• Excellent command of written and spoken English.
• A proactive, creative, and hands-on approach to training and people development.
• Ability to work independently and collaborate effectively with Heads of Department and senior management.
• A genuine passion for hospitality, people development, and the Hard Rock brand.
• Flexibility to support training activities according to operational requirements.
• Applicants must either be currently residing in Malta or hold a valid EU passport.
  
  

What We Offer

• Full-time employment within an established hospitality group.
• A dynamic, supportive, and professional working environment.
• Opportunities for professional development and career progression.
• The opportunity to play a key role in developing and inspiring our Team Members.
• The opportunity to work within a luxury lifestyle hotel under an internationally recognised brand.
  
  

Ready to Rock Learning & Development?

Apply today and help us inspire, develop, and empower the team behind the Hard Rock Hotel Malta experience!