Intake and Investigation Child Welfare Program Manager

Summary Statement

Employees in this class support\r\nthe administration of child welfare programs that ensure the safety, well-being, and permanency of children and youth, serving some of the State’s most\r\nvulnerable populations. Primary work involves applying expertise,\r\nresearch, and best practices to guide program planning, development, revision,\r\nand other improvement efforts to ensure effective service delivery and positive\r\noutcomes. Child welfare programs managed include Intake and Investigation,\r\nTreatment, Foster Care, Permanency and Adoption, and Independent Living.\r\n

Selective Requirement

Selective Requirements must be met in addition to the job requirements.� Applicants who do not possess the selective requirement will not be qualified:\r\n\r\n\r\n\r\n Possession of a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).\r\n\r\n

Essential Functions

Essential\r\nfunctions are fundamental, core functions common to all positions in the class\r\nseries and are not intended to be an exhaustive list of all job duties for any\r\none position in the class.�Since class specifications are descriptive and\r\nnot restrictive, employees can complete job duties of a similar kind not\r\nspecifically listed here.\r\n\r\n\r\n Participates in the administration of one or more child welfare programs by planning, coordinating, evaluating, and overseeing programs and related operations and services delivered by agency staff and contracted providers.\r\n\r\n\r\n Monitors daily operations and work of staff to ensure efficiency, effectiveness, performance, and compliance with agency, state, and federal laws, rules, regulations, professional mandates, and best practices.\r\n\r\n\r\n Plans,\r\n organizes, and conducts needs assessments of a diverse range of program\r\n areas and develops performance metrics, reporting systems, and record\r\n keeping formats.\r\n\r\n\r\n Conducts data\r\n analysis and comprehensive research including child welfare best practices,\r\n successful program strategies, local child welfare trends, and effective\r\n services and supports for children and families. Identifies internal\r\n trends, issues, and challenges.\r\n\r\n\r\n Plans and\r\n drafts new or revised services within a program area based on\r\n comprehensive research, evaluation, and best practices, and submits for\r\n supervisory review/approval. Recommends corrective action or other\r\n improvements.\r\n\r\n\r\n Serves as a\r\n subject matter expert, providing guidance, consultation, and\r\n recommendations to staff, management, state and private agencies, and\r\n stakeholders on complex child welfare challenges, including sensitive or\r\n high-risk situations, emerging or unfamiliar service needs, and issues\r\n requiring the application of complex state, federal, and professional\r\n mandates, as well as best practices.\r\n\r\n\r\n Develops\r\n Requests for Proposal (RFPs), evaluates vendor proposals, and submits\r\n related recommendations to supervisor. Engages in contract negotiation and\r\n develops contract/agreements for approved bids.\r\n\r\n\r\n Monitors budget\r\n allocations and expenditures for child welfare program activities and\r\n contracted providers and may participate in budget preparation.\r\n\r\n\r\n Tracks,\r\n analyzes, and interprets data and documentation to prepare both internal\r\n and mandatory federal reports.\r\n\r\n\r\n Reviews, monitors, and trains\r\n staff on new or revised policies, procedures, and legislation.\r\n\r\n\r\n Represents the\r\n unit, division, or department in meetings and on various committees and\r\n tasks forces.\r\n\r\n\r\n May supervise\r\n two or more merit full-time positions, casual seasonal, and/or contractual\r\n staff. The elements of supervision include performing the following on a\r\n regular and continuing basis: planning, assigning, reviewing, evaluating,\r\n coaching, training, disciplining, and recommending hire, termination, and\r\n promotion.\r\n\r\n\r\n Performs other related duties as required.\r\n\r\n\r\n

Job Requirements

JOB REQUIREMENTS for Child\r\nWelfare Program Manager\r\nApplicants must have\r\neducation, training and/or experience demonstrating competence in each of the\r\nfollowing areas:\r\n\r\n\r\n\r\n\r\n\r\n\r\n Possession of a Bachelors\r\n degree or higher in Behavioral or Social Science or related field.\r\n Three years’ experience in\r\n health or human services work such as applying theories, principles, laws and\r\n practices of health or human services programs and services that assist with\r\n and improve life for individuals, families, or communities such as financial\r\n support, employment, unemployment, housing, health care, disease prevention,\r\n substance abuse, child protective services, physical/mental health treatment\r\n and prevention or�rehabilitation.\r\n One year of experience in\r\n evaluating case flow, priorities, and performance, and making recommendations\r\n for improvements.\r\n Coursework, training,\r\n and/or work experience in contract management and control such as\r\n ensuring compliance with terms of contracts; negotiating changes to\r\n existing contracts.\r\n Coursework, training,\r\n and/or work experience in developing policies or procedures.\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.\r\nPre-employment Drug Testing:� Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.\r\nCriminal background check:��A satisfactory criminal background check is required as a condition of hire. �The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.\r\n\r\nAs a condition of�hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).\r\nAll new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.\r\n\r\n

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n