Service Manager- Niccoli Energy

At Niccoli Energy, exceptional service is at the heart of everything we do. We're seeking an experienced and motivated Service Manager to lead our Service Department, oversee daily operations, develop high-performing technicians, and ensure our customers receive the outstanding service they expect.

This leadership role is ideal for someone who combines technical expertise with strong people management skills and a passion for customer satisfaction, safety, and continuous improvement.

As the Service Manager, you will oversee all aspects of the Service Department, including dispatching, productivity, inventory management, billing, payroll administration, and technician development. You will be responsible for ensuring efficient operations, maintaining profitability, and delivering exceptional customer experience while fostering a culture of safety and accountability.

Working closely with technicians, dispatch personnel, customers, suppliers, and company leadership, you'll play a key role in supporting Niccoli Energy's commitment to quality service and operational excellence.

• Provide overall leadership and management of the Service Department.
• Recruit, train, coach, and develop service technicians and support staff.
• Conduct work inspections and provide technical guidance and mentoring.
• Evaluate employee performance and provide ongoing feedback and development opportunities.
• Foster a culture of teamwork, accountability, professionalism, and continuous improvement.

• Oversee the efficient scheduling and dispatching of technicians to maximize productivity and customer responsiveness.
• Analyze department productivity and performance metrics to improve efficiency and technician utilization.
• Monitor department performance against goals for profitability and billable hours.
• Coordinate service operations to ensure timely completion of installations, repairs, and maintenance work.

• Resolve customer concerns related to installations, repairs, and service quality.
• Ensure service work meets high standards for quality, professionalism, and customer satisfaction.
• Promote a positive company image through exceptional customer interactions and service delivery.

• Oversee purchasing and inventory control for parts, equipment, and service supplies.
• Maintain appropriate inventory levels while managing costs effectively.
• Coordinate maintenance and upkeep of service department vehicles and equipment.
• Build and maintain productive relationships with equipment vendors and suppliers.

• Lead department safety initiatives and conduct or oversee monthly safety meetings.
• Ensure technicians follow safe work practices and company safety policies.
• Maintain compliance with local, state, and federal regulations related to petroleum equipment installation and service.
• Oversee incident investigations and support efforts to reduce workplace injuries and liability risks.

• High school diploma or equivalent.
• Minimum of two years of supervisory or management experience.
• Strong knowledge of petroleum products, heating equipment, and service operations.
• Excellent communication and leadership skills.
• Strong planning, scheduling, and organizational abilities.
• Demonstrated ability to lead teams and drive results.
• Strong analytical and problem-solving capabilities.
• Attention to detail and commitment to operational excellence.

• Appropriate oil burner and/or propane licensing.
• Additional industry certifications and technical training are a plus.

We're looking for a leader who demonstrates:

• Strong customer focus
• Effective communication and listening skills
• Sound judgment and decision-making ability
• Leadership, coaching, and mentoring skills
• Planning and scheduling expertise
• Attention to detail and organizational excellence
• Technical aptitude and industry knowledge
• Commitment to safety and compliance
• Ability to balance customer needs with operational objectives

If you're an experienced leader with a passion for customer service, operational excellence, and team development, we'd love to hear from you.