Service Technician

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

• Install, troubleshoot, service, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Help ensure work is completed safely and correctly the first time to minimize callbacks.
• Deliver professional, courteous service while treating customers and their property with care.
• Help customers understand Dead River Company products and services and recommend appropriate options based on their needs.
• Maintain a clean, organized service vehicle and ensure tools and equipment are in safe operating condition.
• Accurately record parts and labor associated with service calls.
• Maintain and track parts inventory assigned to the service vehicle.
• Promptly report accidents, spills, and liability claims.
• For qualified propane technicians, perform Gas Check inspections according to applicable codes and company policies.
• Perform other work-related duties as assigned.
• Assists in the training of apprentices.

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Must have at least one year of relevant oil and/or propane service experience.
• Must have worked under a Master for requisite number of hours.

• Must possess a valid New Hampshire Fuel Gas Fitter license/certification appropriate for propane installation, service, and repair.
• Prior oil-fired equipment installation, service, and repair experience required.
• NORA certification preferred.
• HAZMAT endorsement preferred.
• HVAC, electrical wiring and/or plumbing preferred.
• Universal 608 EPA certification preferred for HVAC/refrigeration/heat pump work.
• Previous heating technician experience preferred.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards. CDL is not required, but it is desired.

Our Service Technicians work independently while also being an important part of the larger Dead River Company team. Success in this position requires:

• Dependability and a strong commitment to safety.
• Excellent customer service skills.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.