Payroll Manager

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

• Run end-to-end payroll for the U.S. and international entities, including new hires, terminations, bonuses, commissions, and equity compensation

• Own stock administration in Carta: grants, exercises, terminations and repurchases, and the tax and reporting that follows

• Close payroll and equity every month: accruals, reconciliations, support for stock comp expense, and the schedules auditors ask for

• Get payroll tax right across states and countries, including new registrations, mobile employees, and year-end filings

• Write the documentation and build the controls this function is missing, and automate the parts that shouldn't be manual

• Expand into broader accounting operations over-time: own T&E policy, process, and compliance; take on accounts payable and month-end reconciliations as capacity allows

• 4-6 years of progressive payroll experience, with full ownership of U.S. and international payroll

• Payroll tax fluency, including registrations, multi-state nexus, and year-end forms

• Deep knowledge of payroll compliance, tax regulations, and reporting requirements.

• Working knowledge of equity compensation mechanics: ISO/NSO, exercises, dispositions, withholding, and reporting. Carta experience is a plus and the ability to pick it up quickly is not optional.

• Comfort closing the books on your own work: journal entries, accruals, reconciliations

• Rippling experience is helpful

• Strong attention to detail and the ability to independently reconcile and resolve discrepancies

• A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment

• Have worked in a hyper growth company

• Have stood up payroll in a new country

• Have worked directly with external auditors on payroll and equity testing

• Have exposure to AP, AR, or T&E operations