Product Marketing Manager

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Decagon is hiring a Product Marketing Manager focused on core product marketing and competitive strategy. You’ll shape how we position our products, bring new capabilities to market, and equip our sales team to win in one of the fastest-moving categories in AI.

You’ll own a defined product portfolio and competitive coverage, working closely with Product, Engineering, Sales, and Marketing. We move quickly and hold a high bar for clarity, intellectual rigor, and storytelling. You’ll join a collaborative PMM team with meaningful ownership and room to expand your scope.

• Have 3–5 years of experience in product marketing or a closely related role at a B2B SaaS or AI company selling to enterprises.

• Communicate clearly and think in a structured way. You can distill complex ideas into compelling writing and presentations, and apply strong editorial judgment to shape and refine AI-generated work.

• Can dig into technical products and research, work closely with Product and Engineering, and independently deepen your understanding.

• Take initiative, work effectively across teams, and build processes that bring structure to ambiguity as the business grows.

• Use AI extensively as a thought partner and execution tool to explore ideas, accelerate research, and improve how you work.

• Have experience developing competitive messaging or supporting enterprise deals.

• Experience building a competitive program is a plus.