Store Manager

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top-line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

• →Able to perform all responsibilities of restaurant team members
• →Lead team meetings
• →Deliver training to restaurant team members
• →Ensure Brand standards, recipes and systems are executed
• →Create and maintain a guest focused culture in the restaurant
• →Review guest feedback results and implement action plans to drive improvement
• →Communicates restaurant priorities, goals and results to restaurant team members
• →Execute new product roll-outs including training, marketing and sampling
• →Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• →Control costs to help maximize profitability
• →Completion of inventory on a periodic basis as determined by Franchisee
• →Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• →Completion of DCP and other vendor orders
• →Conduct self-assessments and corresponding action plans
• →Ensure restaurant budget is met as determined by Franchisee
• →Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• →Engages with Dunkin’ Brands Field Operations team as appropriate

• →Recruit, hire, onboard and develop restaurant team members
• →Plan, monitor, appraise and review employee performance
• →Coach restaurant team members to drive sales, improve profitability and guest satisfaction

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space