ServiceNow QA Test Engineer

US·Columbusmid

OtherQa Test Engineer

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Quick Summary

Key Responsibilities

Test Strategy & Planning: Develop and execute comprehensive test strategies, test plans, and test cases tailored for ServiceNow modules (ITSM, ITOM, CSM, etc.). Automated Testing (ATF): Design, build,

Requirements Summary

Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis.

Technical Tools

OtherQa Test Engineer

Responsibilities

~1 min read

→Test Strategy & Planning: Develop and execute comprehensive test strategies, test plans, and test cases tailored for ServiceNow modules (ITSM, ITOM, CSM, etc.).
→Automated Testing (ATF): Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.
→Functional & Regression Testing: Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles.
→Security & Compliance Validation: Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.
→Defect Management: Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis.
→User Acceptance Testing (UAT) Support: Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase.
→Performance Testing: Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage.

Requirements

~1 min read

Experience: 4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the ServiceNow platform.
Technical Mastery of ATF: Proven experience implementing and managing the ServiceNow Automated Test Framework (ATF).
Testing Methodologies: Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).
Tools: Experience with defect tracking tools (Jira, ServiceNow Agile/Test Management) and automated testing tools (Selenium, etc., is a plus).
Onsite Commitment: Ability to work onsite in Columbus, OH, 5 days a week.

Public Sector Experience: Prior experience testing systems within a state, local, or federal government framework.
Security Mindset: Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.
Certifications: ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Tester.