Reservations Agent

Embark on a journey into the world of unparalleled excellence at De L'Europe Amsterdam. Situated in the bustling heart of Amsterdam, we are seeking a Reservations Agent to join our Reservations team. In this role, you will combine exceptional guest service, commercial awareness, and attention to detail to ensure a seamless reservation experience while maximizing room revenue.

Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy | Process individual and group reservations, amendments, cancellations, and special requests | Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions | Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings | Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments | Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey.

Experience in reservations or a similar guest-facing role within a luxury or high-end hospitality environment | Strong guest service mindset with excellent communication skills | Commercially aware with a natural ability to identify upselling and cross-selling opportunities | Highly organized and detail-oriented, with a strong focus on accuracy | Able to manage multiple priorities and remain calm and professional in a fast-paced environment | Excellent communication skills in English; Dutch is preferred | Proactive, flexible, and a strong team player with the ability to anticipate and respond to guest needs.

Knowledge of luxury hospitality and current guest trends | Experience with Opera or another PMS | Understanding of room types, pricing structures, packages, and promotions | Experience working with The Leading Hotels of the World standards.

What we offer you 
Competitive salary based on experience | 25 vacation days and 8% holiday allowance | Pension Horeca & Catering | Travel allowance | Discount on health insurance | Lease your own Swapfiets | We take care of and wash your uniform | Experience stay at De L’Europe Amsterdam | 50% discount in our own restaurants & bars and over 20 partner hotels | Friends and family discount rate | Varied fresh and healthy meals | Personal coaching and access to LinkedIn Learning | Development opportunities based on your ambition.  

Let’s meet! 
We are looking forward meeting you! When you send your application, we will carefully review and personally contact you. After that you will be invited to meet us in person. This is your opportunity to get to know your future colleagues and ours to understand your strengths and potential. If we both feel there is a match, we schedule the next step. This can be another chat with different colleagues, a look behind the scenes or an assessment. We do whatever is needed to decide on your next career step!