Head of Account Management (Maternity Cover)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you.

We’re looking for a Head of Account Management to join our Kuwait team. In this role, you’ll be leading Deliveroo’s Account Management team, tasked with managing Kuwait’s best restaurants and chains, and developing the partnerships we have with restaurant partners. You will be joining one of the fastest-growing start-ups globally, surrounded by a top-notch team of enthusiastic self-starters who are passionate about delivering a fantastic service and contributing to the exciting journey that Deliveroo is on.

This role requires an aggressive sales individual who can build solid relationships with all types of personalities in the F&B industry. It will also require the person to be able to lead, develop, mentor, and coach a large team of managers and associates. Ultimately, this person is responsible for maintaining and expanding our market leadership and solidifying our restaurant relationships.

Here’s what your day-to-day might look like:

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  Lead our Account Management strategy in Kuwait

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  Facilitate and lead meetings with high-profile F&B groups for new business, renegotiations, or relationship management;

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  Own relationships with key restaurant industry stakeholders, with a focus on building relationships and increasing profitability

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  Build up Deliveroo’s image and reputation as an established and valued leader in the Kuwaiti F&B industry

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  Managing a large portfolio of restaurants, driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential

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  Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency (Marketing, Operations, Customer Service, Corporate)

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  Manage a team of talented account managers

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  Motivate the team to meet aggressive targets

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  Represent Deliveroo in F&B industry events

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  Adhere to internal processes to streamline administrative support

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  Build up Deliveroo’s image and reputation as an established and valued leader in Kuwait’s F&B industry.

   

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• 5+ years of work experience

• You’ll be a self-starter, capable of driving yourself to your team's targets.

• Strong analytical and organisational skills

• Strong sales skills and track record of account management success

• History of exceeding revenue targets

• Recent experience leading a team

• Strong knowledge of the restaurant industry is a plus

• Experience in a high-growth business environment or start-up is a plus

• You must be outgoing and a strong communicator, whether face-to-face, through phone, or via email

• Excellent attention to detail

• Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practices

• Fluent in English and Arabic

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!