Merchant Training Representative

Fort Worth-Tx-Usamid

Other

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Quick Summary

Requirements Summary

HS/GED Ability to speak clearly and listen actively. Capable of handling multiple inquiries in a fast-paced environment Basic proficiency with computers, including navigating web browsers,

Technical Tools

Other

What We Offer

~3 min read

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

✓We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

✓We offer competitive benefits starting on day one, designed to support your life both in and out of work.

✓42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

✓Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly

✓Handle escalated technical issues by providing an effective resolution

✓Track and report daily work items

✓Work multiple ticket queues and other department functions as needed

✓Maintain knowledge of current and new products, as well as industry changes

✓Healthcare (Medical, Dental, Vision)

✓Paid Time Off, Volunteer Time Off, and Holidays

✓Employer-Matched Retirement Plan

✓Employee Stock Purchase Plan

✓Short-Term and Long-Term Disability

✓Infertility Treatment, Adoption and Surrogacy Assistance

✓Tuition Reimbursement

Requirements

~1 min read

HS/GED
Ability to speak clearly and listen actively.
Capable of handling multiple inquiries in a fast-paced environment
Basic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite.

Associate’s degree
2 years of call center experience involving customer service, tech support and knowledge of credit card processing
Working knowledge of Point of Service (POS) equipment installation and operation
Bilingual (English/Spanish) is beneficial
Ability to present complex technical information to a non-technical audience
Compelling and articulate speaker in a variety of settings
Expert problem-solver who completes quality work on time
Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email
Understands technology and can grasp challenging technical issues
Dependable and remains flexible to support schedule changes to meet business needs and goals
Internal candidates must be meeting or exceeding all current departmental standards

Additional Basic Qualifications:

Must be 18 years of age or older