Software Engineer - 921738

Customer Success Manager

Loxo

USA

Loxo is a high growth startup building a machine intelligence SaaS platform that has the potential to become one of the most successful Enterprise SaaS startups of all time. We are a pioneer in the emerging web 3.0 era, and will revolutionize the way that recruiters approach talent acquisition. With a reputation for providing the best customer experience in our industry, our customer success team will be experts not only in Loxo but in the recruiting profession, and will consistently elevate those who source and hire top talent. 

Our Customer Success team at Loxo is the face of our company and is responsible for partnering with our valued customers to help them successfully implement our product, increase user adoption, and maintain retention. We are looking for an experienced Customer Success Manager who thrives in a dynamic, fast-paced, and high-performing environment. We're also looking for someone who is empathic and relationship-driven. This position is a unique opportunity to be a critical team member at a high-growth tech start-up. We operate with a team-first ethos and a maniacal focus on customer satisfaction and success. We are entering the most exciting stage of a startup where we transition from building the product to the business building as we become the fastest-growing company in our industry sector. This is a 100% remote position. 

• 5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting organization. SaaS experience a benefit.
• A self-motivated, collaborative teammate with creative ideas to inspire customer loyalty, solve problems, and build process.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Excellent written and verbal communication skills.

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