Patient Access Specialist II-OMFS Clinic

Respect | Belonging | Accountability | Transparency

• Builds upon skills developed as a Patient Access Specialist I by independently managing complex registration and access scenarios in outpatient clinic settings, completing required documentation in a timely manner, and following EMTALA, privacy, and organizational policies to support billing integrity and consistent patient access practices.. (30%)
• Provides on-the-job training, mentoring, and workflow guidance to staff and new hires, supports competency validation and best practices, and serves as a go-to resource during peak volumes, off-hours, and high-acuity events. (25%)
• Maintains high standards for quality, productivity, and compliance, ensuring all patient access activities align with organizational policies, payer requirements, and applicable regulatory standards, including FQHC and HRSA guidelines. (20%)
• Serves as a subject-matter resource for PAS I staff during high-acuity events, off-hours, and peak volumes by providing real-time workflow guidance, reinforcing standard work and best practices across shifts and units, supporting onboarding and competency validation for new hires, and functioning as an acting lead when assigned. (15%)
• Supports efficient clinic and department flow by proactively identifying access barriers, prioritizing work in fast-paced environments, and coordinating with clinical, scheduling, and revenue cycle partners to minimize delays in care. (10%)

• No High School Diploma and/or No GED Required

• 4-6 years Patient Access in a clinic or hospital setting Required and
• Epic Credentialed Trainer Certification Preferred or
• CHAA or CHAM Certification through NAHAM Epic Preferred or
• CRCR through HFMA Preferred
• No corrective action in the past year for internal candidates Required

• Excellent interpersonal communication, email, and telephone skills required.
• Skilled analysis of information, critical thinking and problem solving with an emphasis on customer service.
• Ability to work with a diverse team of stakeholders (attorneys, providers, patients, staff) explaining procedures and policies in a health care setting
• Knowledge of insurance programs and registration requirements; ID, Insurance, Power of Attorneys, Proof of Address, Co-pays and the proper documentation of these.
• Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing
• information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care.
• Knowledge and understanding of clinic flow as it pertains to patient and operations.
• Ability to treat all customers and co-workers with courtesy, dignity and respect; consistently displays courteous and respectful verbal and non-verbal communication with customers and co-workers as established by policies and procedures.
• Bilingual skills preferred
• Proficient in Microsoft Office Suite
• Epic Experience preferred
• Working knowledge of REDCap or willingness to learn

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.