Tier 1 Helpdesk

This request for personnel is to support our client's Service Desk. The immediate request is for analysts to provide technical telephone support for long-term healthcare accounts comprising nationwide assisted living facilities and acute care.

This position will require the candidate to provide technical support to include, but not limited to, the following areas:

• Excellent communication skills, both written and verbal

• Above average ability to interpret, analyze, troubleshoot, and resolve technical problems

• Must be decisive, conscientious, and interact well in a team environment

• Have a strong desire to learn and the  ability to follow policies and procedures

• Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment

• Must be self-motivated and self-driven

• Ability to work under limited supervision

High School Diploma or Equivalent is required.
Experience with the following is preferred:

• Enterprise-level Service Desk

• Knowledge of the healthcare environment

• Onsite Support

Windows 10 and 11 operating systems

Certification(s) preferred but not mandatory

• CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician

• 24/7 coverage is required, and you must be willing to work after hours and Holidays

• 1 to 2 years of customer service experience preferred

• 1 to 2 years working at an enterprise-level help desk is preferred.