Senior, Business Analyst

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world. 

DEPT® is looking for a Business Analyst who owns a workstream independently. A Senior Business Analyst at DEPT leads the translation of complex business needs into actionable product and technology solutions. They'll work across clients, strategists, product managers, designers, engineers, and QA teams, to create alignment from discovery through delivery and ensure that solutions address the intended business and user outcomes, all with minimal oversight. Our business analysts move between clients, industries, and delivery models, balancing client expectations against delivery constraints while working inside multidisciplinary agency teams.

GenAI fluency is core to this role, and you'll be expected to use AI tools daily, including drafting requirements and user stories, summarizing discovery sessions, generating first-pass documentation, all while applying the judgment built through years or rigor to critically review and correct the output, rather than trusting it blindly. Additionally, a good candidate for this role should have a willingness to push the field forward, eager to create new ways of using these tools to build clarity for their teams.

• Requirements and acceptance criteria for your workstream, start to finish
• Traceability from business goals through requirements, stories, and delivered outcomes
• Stakeholder alignment on scope and expected outcomes
• UAT strategy, including scenarios, readiness criteria, and validation

• →Run Discovery: Lead stakeholder interviews and workshops, turning what you hear into clear, testable requirements and user stories.
• →Document Process & Gaps: Map current and future-state processes — flowcharts, personas, use cases, data mappings — and close gaps before they hit delivery.
• →Work the Team's Cadence: Follow Agile/Scrum or Kanban practices, adapting to the team's rhythm.
• →Resolve Stakeholder Conflict: Build trust-based relationships and resolve conflicting priorities directly, translating between technical and business language.
• →Define the Details: Business rules, data requirements, integrations, dependencies, and exception scenarios.
• →Mentorship: Guide junior team members on documentation standards and technique.

• Independent Ownership: 2–4 years of BA experience, with a track record of owning a workstream independently rather than assisting under a senior BA.
• Information Gathering & Documentation: Comfort running discovery and producing user stories, acceptance criteria, process diagrams, and functional specs.
• Methodology: Working knowledge of Agile and the Software Development Lifecycle.
• Tools: Proficiency with Jira, Confluence, Lucidchart, Miro, FigJam, and/or Adobe Workfront.
• Platform Exposure: Familiarity with platforms like the Adobe stack (especially AEM), Salesforce (especially Commerce Cloud), and CMS platforms like Contentful or Optimizely a plus.
• Agency Experience: Comfort moving between clients, industries, and delivery models in multidisciplinary teams, while balancing client expectations against delivery constraints. Ideal candidates will have experience working in Advertising.
• Education: Bachelor's degree in Business Administration, IT, Computer Science, or related field, or equivalent practical experience.

• Clear Communication: Adjust the level of detail for executives, clients, or engineers as needed.
• Facilitation & Curiosity: Run workshops that end in decisions, not just discussion, and ask the question that gets past the stated ask to the real problem.
• Influence & Judgment: Build alignment through evidence and clear tradeoffs, and push back on unclear requirements or shaky solutions, respectfully but directly.
• Ownership & Adaptability: Flag risks early, document decisions, and stay effective when priorities or teams shift under you.
• Coaching: Give junior analysts real, actionable feedback.

• Early Risk Detection: Risks, assumptions, and dependencies surface early.
• Documentation: Decisions and changes are documented clearly.
• UAT: Validates business outcomes, not just feature completion.
• Mentorship: Junior analysts get consistent guidance and feedback.

DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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