Application Support Engineer (GCP & Media Platforms)

We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.
This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.

You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.

• →Provide L2/L3 production support for critical media applications
• → Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
• → Analyze logs, metrics, and traces to identify root causes
• → Resolve incidents using runbooks and SOPs, escalating when required
• → Partner with Engineering and SRE teams, providing clear technical context
• → Support live streaming pipelines and video transcoding workflows
• → Diagnose issues related to:

- Stream ingest failures

- Transcoder job errors and performance bottlenecks

- Output quality, latency, and availability

• → Participate in on-call rotations, including weekends
• → Document incidents, RCAs, corrective and preventive actions
• → Continuously improve monitoring, alerting, runbooks, and SOPs

• Experience in Application Support, Production Support, or Reliability Engineering roles
• Hands-on experience with Go (code reading and debugging)
• Strong experience with Kubernetes and Google Cloud Platform (GCP)
• Proven experience supporting live streaming and video transcoding workflows
• Experience participating in on-call rotations
• Strong analytical and troubleshooting skills
• Ability to perform effectively during high-pressure incidents

• Experience in media, broadcast, or streaming platforms
• Familiarity with live event operations
• Experience with Grafana, Prometheus, or similar monitoring tools
• Experience with ServiceNow, PagerDuty, Slack
• Understanding of SRE concepts (SLIs, SLOs, error budgets)