Staff Desktop Support Engineer

Meet the team: We’re the IT Desktop Support team at Dexcom Malaysia, the backbone of our IT operations, ensuring every employee stays connected and productive. We enable employees to stay productive through reliable, secure, and modern endpoint services. As a Staff-level engineer, you will play a pivotal role in shaping endpoint strategy, driving standardization, and delivering scalable solutions aligned with Dexcom’s global IT vision. Where you come in: * You will lead endpoint architecture and strategy for Windows and end-user devices, aligning local execution with global standards and roadmaps. * You will serve as a technical subject matter expert (SME) for Microsoft Intune, MECM, Autopilot, and modern device management solutions. * You will lead the design, implementation, and optimization of endpoint lifecycle management, including build standards, application delivery, patching, compliance, and decommissioning. * You drive Windows 10/11 modernization, feature updates, and vulnerability remediation programs across enterprise and manufacturing environments. * You will maintain standardized application packaging and deployment frameworks, ensuring automation, reliability, and scalability. * You act as the highest-level escalation point for complex endpoint, OS, and application issues requiring deep technical analysis. * You partner with Cybersecurity, Infrastructure, and Manufacturing IT teams to ensure endpoint solutions meet security, compliance, and operational requirements. * You evaluate, pilot, and introduce new endpoint technologies to improve user experience, performance, and security. * You define and enforce best practices, standards, and documentation for desktop engineering and support operations. * You lead and contribute to large-scale initiatives such as OS migrations, device refresh programs, global rollouts, and tooling transformations. * You mentor senior and junior engineers, providing technical guidance, design reviews, and coaching, and raising overall team capability. * You influence stakeholders through clear communication, translating complex technical concepts into business-relevant outcomes. What makes you successful: * You have progressive experience supporting and engineering enterprise desktop and endpoint environments. * You have deep expertise in Windows 10/11, Microsoft 365, Active Directory, Group Policy, and device security baselines. * You have hands-on experience with Microsoft Intune and MECM for application deployment, OS servicing, compliance, and reporting. * You have strong experience with PowerShell scripting and automation, driving efficiency and consistency at scale. * You have solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint integration with enterprise infrastructure. * You have experience working in manufacturing, regulated, or enterprise-scale environments. * You have experience with endpoint and device management, including Active Directory, AD Connect, DNS, DHCP, and Mobile Device Management (MDM). * You are a strategic thinker who balances technical depth with business impact. * You have highly analytical, with strong problem-solving and root cause analysis skills. * You are comfortable operating with minimal supervision in a complex, global enterprise environment. * You can be trusted technical advisor to IT leadership and cross-functional partners. * You have ability to manage multiple priorities in a fast-paced environment. * You have familiarity with Acronis or similar backup and recovery solutions is a plus. * You are nice to have Advanced Microsoft certifications (e.g., Endpoint Administrator, Enterprise Administrator), experience defining or contributing to global endpoint standards and roadmaps, familiarity with ITIL, service management processes, and large-scale IT transformations. What you’ll get: * A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. * A full and comprehensive benefits program. * Growth opportunities on a global scale. * Access to career development through in-house learning programs and/or qualified tuition reimbursement. * An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: * 5-15% Experience and Education Requirements: * Typically requires a Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience with relevant professional certifications (e.g., MCSE or similar) and a minimum of 8-12 years of related experience. AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.