ServiceNow Administrator

Dexian Government Solutions is recruiting for a ServiceNow Administrator to support our contract at CPE ST3 in Orlando, FL in a hybrid role.

Position Overview:

• Dexian Government Solutions is seeking an experienced ServiceNow Administrator to administer, configure, and enhance the ServiceNow platform while supporting Microsoft Power Platform and SharePoint Online solutions for software development teams and mission-focused IT operations.

• The role also contributes to light application development, workflow automation, and system integration as needed.

  The ideal candidate combines strong ServiceNow administration expertise with hands-on knowledge of Power Apps, Power Automate, Power BI, SharePoint Online, and software development practices.

• This is a hands-on individual contributor role partnering with developers, business users, and IT stakeholders to sustain secure, reliable business solutions.

Job Duties:

• Administer and maintain ServiceNow instances, users, groups, roles, access control lists (ACLs), properties, plugins, update sets, and platform configurations.
• Configure and support ITSM processes and modules, including Incident, Problem, Change, Asset, Request, Service Catalog, and Knowledge Management, as required.
• Build and maintain catalog items, record producers, forms, lists, business rules, client scripts, UI policies, notifications, and Flow Designer automations.
• Support software development operations by configuring intake, defect tracking, enhancement requests, change approvals, release coordination, and deployment-related workflows.
• Collaborate with software developers and DevOps personnel to integrate ServiceNow with development tooling, Microsoft 365, Power Platform, SharePoint, and other enterprise platforms using REST APIs and supported connectors.
• Manage development, test, and production instance activities, including update-set promotion, application deployment coordination, cloning support, regression testing, and release validation.
• Configure dashboards, reports, performance indicators, service-level metrics, and data quality controls to improve visibility into development and operational work.
• Administer and support SharePoint Online sites, lists, document libraries, access permissions, metadata, and business-process integrations with Microsoft 365.
• Configure, troubleshoot, and maintain Power Platform solutions, including Power Apps (Canvas and Model-Driven), Power Automate cloud flows, and Power BI reports or dashboards.
• Perform light application development and enhancements, such as JavaScript scripting, forms, low-code apps, API integrations, data connections, and small utility or workflow solutions as needed.
• Troubleshoot platform issues, script errors, permissions, workflows, performance problems, and failed integrations; perform root-cause analysis and corrective actions.
• Maintain CMDB and service/application data where applicable, including relationships, ownership, lifecycle accuracy, and integrations with asset or discovery processes.
• Enforce least-privilege access, auditability, configuration governance, change controls, and cybersecurity requirements appropriate for a government environment.
• Gather requirements; document configurations, technical designs, testing evidence, standard operating procedures, and knowledge articles; train and support end users and technical teams.

Required Qualifications:

• Four or more years of relevant hands-on enterprise experience with ServiceNow administration/configuration and demonstrated experience supporting Microsoft Power Platform and/or SharePoint Online.
• Demonstrated proficiency with core ServiceNow administration, including users/groups/roles, ACLs, forms, workflows, business rules, client scripts, Flow Designer, and update sets.
• Experience supporting ITSM processes such as Incident, Problem, Change, Request, Knowledge, and Service Catalog, including configuration and operational troubleshooting.
• Working knowledge of JavaScript, ServiceNow scripting, REST APIs, and enterprise application integrations; ability to perform minor enhancements and troubleshoot application-level issues.
• Experience promoting changes between ServiceNow environments, performing platform maintenance, supporting upgrades, and validating changes through testing.
• Understanding of software development lifecycle (SDLC), Agile delivery, defect/change management, release processes, and development-team support needs.
• Hands-on familiarity with Power Apps, Power Automate, and Power BI, including maintaining or troubleshooting existing business solutions.
• Experience administering SharePoint Online sites, permissions, lists, and libraries, and supporting integrations with Microsoft 365 or Power Platform.
• Strong analytical, communication, documentation, and stakeholder collaboration skills; ability to manage priorities and independently resolve complex production issues.

Requirement to Start:

• IAT II Certification, example Security+ certification, is Required to Start.
• A DOD Secret Clearance is Required to Start.

Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

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This role requires an active Secret Security Clearance, customer approval, and successful completion of a pre-employment background screening.