Collector

United States·Lake Oswegomid

Other

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Quick Summary

Key Responsibilities

Manage an assigned portfolio of early-stage past due accounts, independently driving collection activity to meet delinquency targets with the lowest possible loss ratios and minimal risk.

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Dext Capital is a National, innovative, financial services company headquartered in the Portland Metro

area. Dext offers an exceptional culture and countless opportunities for growth and advancement. We

are in search of an enthusiastic individual to join our team as an Early-Stage Collector. This role

presents a unique opportunity to gain a comprehensive understanding of all facets of our company. The

ideal candidate will be driven to advance their career within the leasing industry and should possess

strong communication and problem-solving skills. This position will be an essential component of the Dext

Corporate Collections Team.

Responsibilities

~1 min read

→Manage an assigned portfolio of early-stage past due accounts, independently driving collection activity to meet delinquency targets with the lowest possible loss ratios and minimal risk.
→Handle collections across various micro-ticket accounts, adjusting approach to the lessee, contract structure, and account history.
→Negotiate payment arrangements and repayment plans, using sound judgment to assess customer ability to pay and the risk to Dext.
→Investigate and resolve payment, billing, and account issues, including payment reconciliation and disputed charges.
→Identify accounts showing signs of elevated risk and escalate them appropriately, providing clear documentation to support next steps such as late-stage collections, legal referral, or recovery.
→Respond to client inquiries with accurate account information, including payment history and contract terms.
→Maintain detailed and accurate records of client interactions, commitments, transactions, and resolutions in Dext customer service systems.
→Conduct all collection activity in line with applicable laws, regulations, and Dext policies.
→Collaborate with the Collections team and other departments to create a positive and consistent customer experience.

2–3 years of collections experience
Proven ability to negotiate payment arrangements and manage a collections portfolio independently
Strong analytical and problem-solving skills
Professional, customer-oriented approach, including during difficult conversations
Ability to thrive in a fast-paced environment and adapt to new situations
Proficiency in basic mathematics
Proficiency in Microsoft Office (Excel, Word, Outlook)