Intake Manager, Office of Civil Rights

Title: Intake Manager, Office of Civil Rights

State Role Title: Intake Manager

Hiring Range: $75,000 - $100,000

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: https://www.oag.state.va.us/

Recruitment Type: General Public - G

Job Duties

The Office of the Attorney General (OAG) is seeking an Intake Manager for the Office of Civil Rights (OCR) within the Public Advocacy Division (PAD). PAD manages OAG’s affirmative civil enforcement litigation to protect the public interest. OCR investigates and litigates to vindicate the civil rights of Virginians. The Intake Manager is often the first person a member of the public deals with at OCR and plays a central role in making sure every complaint is handled promptly, accurately, and fairly.

The Intake Manager oversees the intake process for all complaints received by OCR. This includes receiving complaints from members of the public, organizing and tracking them, and issuing all letters, notices, and charges of discrimination required to complete intake. The Intake Manager works closely with the OCR Section Chief to set intake policy, including how complaints are assessed for jurisdiction, how investigative caseloads are managed, and how OCR stays responsive to the needs of the public

The Intake Manager is the primary point of contact for members of the public who want to know how to file a complaint, the status of a filed complaint, or the types of cases OCR investigates. The role requires the ability to work in a fast-paced environment while managing a significant caseload. It also requires communicating clearly and respectfully with people who are trying to file a complaint alleging that they face discrimination.

The Intake Manager supervises all OCR intake staff including by assigning, prioritizing, and monitoring intake work so complaints are processed accurately and on time; reviewing staff work for quality and consistency, including jurisdictional assessments and outgoing correspondence; writing and maintaining intake procedures, templates, and training materials; and tracking intake data and reporting to OCR leadership on complaint volume, processing times, and trends.

The Intake Manager works with local, state, and federal partners. This includes referring complaints that fall outside OCR’s jurisdiction to the right agency and maintaining productive working relationships with partner organizations, including by ensuring that OCR keeps accurate records of complaints it has accepted for investigation and dual-filed with the U.S. Equal Employment Opportunity Commission.

Minimum Qualifications

• Knowledge of civil rights laws, including the Virginia Human Rights Act, the Civil Rights Act of 1964, the American with Disabilities Act, the Age Discrimination in Employment Act, the Pregnant Workers Fairness Act, the Equal Pay Act, and others.
• Computer proficiency, including working knowledge of Word, Excel, LawBase, and other similar technologies.

Additional Considerations

Bachelor’s degree from a college or university, or equivalent experience.

Special Instructions

Application materials should include a discussion of all relevant experience, a résumé, and references.

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: OAG Recruitment

Phone: 804-786-7021

Email: recruitment@oag.state.va.us

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 13 Nov 2026 Eastern Standard Time
Applications close: 27 Nov 2026 Eastern Standard Time

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