Operations Manager - PH

Remote, Philippines  |  Full-Time

The Operations Manager will be the central coordination point for patient billing, document management, and inbound support queries. This role sits at the intersection of patient experience and operational excellence, requiring strong written English, meticulous attention to detail, and comfort operating in a fast-moving, pre-launch environment. The ideal candidate is discreet, proactive, and experienced in healthcare or telehealth operations where patient confidentiality is non-negotiable.

• Manage patient invoicing, cash-pay billing cycles, and payment reconciliation with accuracy and timeliness
• Liaise with the care operations and finance teams on outstanding billing matters; maintain records and flag discrepancies to leadership

• Organize and maintain patient records, intake forms, consent documents, and screening results in full HIPAA compliance
• Coordinate document requests across patient cases including lab results, medical history, and clinician correspondence

• Serve as a first point of contact for inbound patient queries across email and platform support channels
• Respond promptly and with care; triage clinical questions to the appropriate Sphere clinician or care team and maintain resolution logs

• Support scheduling, vendor coordination, and administrative workflows across the platform
• Develop and maintain SOPs for recurring operational tasks; surface process gaps with actionable recommendations

• 3+ years in operations management, medical administration, or a comparable role
• Excellent written and verbal English, professional, warm, and precise at all times
• Experience with cash-pay or direct-to-consumer medical billing and payment workflows
• Rigorous approach to patient confidentiality and HIPAA-compliant document management
• Proficiency in Google Workspace, Microsoft Office, and EMR or telehealth platform tools
• Self-directed with strong deadline management; available across US Eastern time zone

• Prior experience in a telehealth, women's health, or direct-to-consumer healthcare environment
• Familiarity with lab-based screening workflows, membership billing models, or subscription support
• Background in patient-facing support or healthcare CRM platforms

Submit a current resume and brief cover letter outlining relevant experience, availability, current time zone, and expected compensation range send to ksantos@direzzefamilyoffice.com