Diag6mo ago

Branch Operations Analyst

Cach Mang Thang Tam, Quan 10Full timemid

OperationsOperations AnalystData & AI

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Quick Summary

Overview

About DIAG DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make…

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About DIAG

DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make informed medical decisions.

With modern laboratories certified to ISO 15189 standards, cutting-edge automation technology, a highly experienced team of professionals, and a network of over 40 branches across Ho Chi Minh City and other provinces, DIAG delivers convenient, fast, and reliable testing experiences. In addition, our home sample collection service allows customers to easily access high-quality healthcare anytime, anywhere.

We are gradually building a smart healthcare ecosystem aimed at enhancing the quality of life and promoting proactive health management for the Vietnamese community.

Position Summary

The Branch Operations Analyst is responsible for analyzing operational data across the branch network, developing performance reports, managing KPI frameworks, supporting budget and headcount planning, and participating in cross-functional projects to enhance operational efficiency. This role also plays a key part in designing and calculating monthly incentive programs to drive branch performance.

SOW

A. Performance Analysis & Reporting

Calculate, track, and evaluate branch-level KPIs, ensuring accuracy, transparency, and alignment with operational goals.

Store and chain target allocating

Develop and maintain daily, weekly, monthly, and quarterly performance dashboards and analytical reports.

Conduct quarterly deep-dive analysis to identify trends, operational risks, performance gaps, and opportunities for improvement.

Provide insightful analyses to support management decision-making and strategic planning.

Prepare consolidated reports and presentations for leadership when required.

B. Incentive Programs & Monthly Bonus Calculation

Design and propose monthly incentive programs for branches based on business objectives and performance drivers.

Maintain and continuously improve the incentive and bonus evaluation framework, ensuring fairness, clarity, and alignment with company policies.

Calculate monthly bonus results for branches and related positions, perform data validation, and ensure accuracy before final approval.

Analyze the effectiveness of incentive programs and recommend adjustments to optimize outcomes.

C. Operational Planning & Resource Management

Support the development of the annual operating budget for the branch network (OPEX and CAPEX).

Build and monitor the headcount plan, including workforce allocation and optimization recommendations.

Evaluate branch operational performance and propose initiatives to improve efficiency, reduce costs, and enhance service quality.

D. Project Participation & Process Improvement

Participate in or lead operational improvement projects, focusing on process optimization, productivity enhancement, and quality improvement.

Collaborate with cross-functional teams to implement new processes, systems, tools, and operational standards.

Track project progress, ensure deliverables are met, and prepare post-implementation evaluations.

E. Other Responsibilities

Provide operational support to branches and solve emerging issues as requested by management.

Ensure compliance with internal operational standards, procedures, and regulatory requirements.

Perform other duties assigned by direct managers to support business operations.

Education & Experience

Bachelor’s degree in business administration, Economics, Finance, Statistics, Applied Mathematics, or related fields.

2–3 years of experience in operations analysis, business analysis, data analysis, or similar roles.

Experience with KPI frameworks or incentive scheme management is a strong advantage.

Skills & Competencies

Proficient in Excel/Google Sheets; experience with SQL, Power BI, or Tableau is an advantage.

Strong understanding of BA tasks and skills: information analysis, business modeling, requirement analysis, etc.

Strong analytical and numerical skills with a keen eye for detail.

Solid understanding of budgeting, financial analysis, and workforce planning.

Strong communication, coordination, and presentation skills.

Ability to work independently, manage multiple tasks, and meet deadlines.

High level of integrity, responsibility, and data accuracy mindset.

By joining DIAG, you’ll become part of a modern healthcare ecosystem – where technology, quality, and people work together to create sustainable value for society.

If you’re looking for a meaningful workplace where you can learn, grow, and contribute to innovation in the healthcare industry – DIAG is your ideal destination.

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