Credit Controller (Dutch speaking)

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life. 

STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.

The role actualizes the “one face to the Customer” approach, drives Customer satisfaction through service excellence and owns cash collection

• → Proactive cash collection
• →Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release)
• →Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
• →Take ownership of incoming queries from Customers
• →Raise and respond to Internal Query Management ticket on time as appropriate
• →Update customer contact details and knowledge book regularly
• →Manage strong relationship with Customers, In-Market Sales, Commercial Finance and STC Process Execution Teams

• →Fluency in English and Dutch
• →Excellent interpersonal and communication skills, assertiveness
• →Ability to act as a single point of contact of own Customers by taking full ownership of cash collection
• → Ability to leverage own role as a single point of contact to influence Customers and drive Diageo cash results as well as Customer satisfaction.
• →Willingness to gather excellent knowledge of Customers
• →Ability to effectively prioritise own tasks building on knowledge of Customer’ business
• →Ability to deliver on promises
• → Proactive, solution-focused mind-set and positive “can do” attitude
• →Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
• →Self-confidence and ability to work independently without strong line manager support
• →Looking for and responding to feedback
• →Active team player

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.