Customer Spend Analyst - France

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life. 

The Customer Spend Team is the first point of contact for Commercial Sales and Field Sales teams and is responsible for Key Account/National Account level customer and Outlet level customer Agreement and Invoice management and document retention.

The Customer Spend Analyst will ensure that Diageo is paying an appropriate amount for contractual obligations through reconciliation of invoices with contracts and evidence of having met obligations (e.g. volume or activation).

The Customer Spend Analyst will act as the single point of contact for validating and coding claims for the respective cluster and will be the single point of contact for the Team Leader on Customer Spend for the relevant cluster.

You will be expected to interact with different teams within Diageo (Sales, OTC, Credit Control, etc) to research, validate and code invoices as per internal controls requirements.

The role is expected to provide operational and functional support as per the request and instruction from the line manager.

The Customer Spend Analyst will also have specific on-going responsibility including but not limited to:

• Responsible for all Customer Spend processes for specific cluster assigned

• Responsible for quality assurance for the relevant cluster’s Customer Spend activities

• Liaise considerably with cluster sales reps to understand context per payment, payment terms, activation status and appropriate evidence provided

• Ensure smooth operations and be flexible to support on various other Operational agenda

• Liaise with OTC shared service centre to enable invoice payment

• Liaise with the Sales on Invoicing related issues.

• Ensure a 100% Compliance across all the areas of Invoicing and Audits

• Take ownership and adhere to the KPI’s to ensure timely payments

• Reporting the Cash on metrics

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  French fluent and excellent Business English

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  Results oriented, strong drive and urgency

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  Able to work to tight deadlines

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  Awareness of controls and risk management

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  Strong problem identifying and problem-solving skills.

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  Build and sustain excellent relationships with multiple stakeholders

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  Strong SAP and minimum intermediate Excel skills

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  Experienced working within shared service centers environment

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  Multi-tasking with precision to accuracy

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  Experience in invoicing operations & Power BI experience is a Plus

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.