Employee Experience HR Service Now Lead

·       Knowledge Governance & Product Excellence

·       Own and embed the global Knowledge Management strategy and governance framework for Employee Experience, ensuring MyHUB/ServiceNow remains the trusted source of HR knowledge.

·       Define and govern the end-to-end knowledge lifecycle, with clear ownership and accountability across HR, GPLs and Subject Matter Experts for content accuracy, relevance and maintenance.

·       Establish and maintain global knowledge standards covering content structure, taxonomy, metadata, accessibility and digital self-service best practice.

·       Use ServiceNow AI and analytics, search behaviour, case volumes and employee feedback to identify knowledge gaps, improve content quality and drive increased self-service.

·       Build capability across Knowledge Owners and Authors through clear standards, guidance, training and communities of practice.

·       Own and promote ServiceNow/MyHUB product governance and best practice, ensuring consistent design standards, reuse of shown solutions and alignment across process, knowledge, technology and employee experience.

Qualifications and Experience Required

•  Experience in ServiceNow Design, development & implementation and knowledge management

•  Experience in business process automation platform.

•  Experience in a fast pace, rapidly changing global organization.

• Experience of an organization that has deployed & continues to develop

ServiceNow to an engineering community a distinct advantage

•  Ability to configure the ServiceNow platform to the needs of the customer

•  Experience translating business needs into design requirements for the ServiceNow platform

•  Experience designing sustainable business processes for ongoing maintenance of the platform in our BAU support teams, and ensured an excellent working relationship between our external ServiceNow technical support resource and our new Capability Team.

•  Tried experience leading customer relationships to discuss change request topics.

Experience leading team of specialists, providing guidance and direction for continued employee experience focus.

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. 

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: 

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. 

We value diversity in its broadest sense and want everyone to feel they can belong, give and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. 

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to improve, grow and win. Wherever you join us, you’ll have the opportunity to give, make an impact and play your part in making life’s moments mean a little more. 

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you gain this information when you submit your application.