Senior Analyst- Commercial Experience

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. 

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. 

Join us and play your part in making life’s moments mean a little more.

The Contract and Invoice Operations Team is the first point of contact for Commercial Sales and Field Sales teams and is responsible for Key Account/National Account level customer and Outlet level customer Agreement and Invoice management and document retention.

The role is encouraged to provide operational, functional, and mentoring support to the team as per the request and instruction from the line manager.

The Contract and Invoice Operations Specialist will also have specific ongoing responsibility including but not limited to:

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  • Responsible for all Contract and Invoice Operations processes for specific cluster assigned
  • Responsible for quality assurance for the relevant cluster’s Contract & Invoice Operations activities
  • Liaise considerably with cluster sales reps to understand context per payment, payment terms, activation status and appropriate evidence provided
  • Liaise with OTC shared service centre to enable invoice payment
  • Liaise with the customer on Invoicing related issues
  • Ensure a 100% Compliance across all the areas of Invoicing and Audits
  • Take ownership and devise strategies with the Sales on the invoicing processes.
  • Reporting the Cash on metrics

• Order to cash Fundamentals
• Excellent Business English
• Experience in Dispute management processes
• Results oriented, strong drive and vitality
• Able to work to tight deadlines
• Awareness of controls and risk management
• Strong problem identifying and problem-solving skills.
• Build and sustain excellent relationships with multiple collaborators
• Strong SAP, Excel skills
• Experienced in working within shared service centres environment
• Multi-tasking with precision to accuracy

• Lack of drive and pro-activity
• Lack of good business English and interpersonal skills
• Lack of attention to detail
• Lack of influencing skills
• Lack of analytical ability