Care Coordinator

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

• →Acting as the first point of contact between the patient and the medical team
• →Post-appointment follow-up, including sending prescriptions, scheduling follow-up appointments, sharing navigation resources, and sending recommendations by fax
• →Liaising between medical support and technical teams to help patients and providers resolve various medical, technical, or logistical issues
• →Committing to ensuring complete customer satisfaction
• →Communicating with pharmacies and other healthcare facilities by fax or phone, as needed
• →Providing administrative support to clinicians
• →Advising patients to help them navigate their provincial healthcare system
• →Ensuring efficiency throughout the patient journey in collaboration with members of the care team

• Personality traits such as autonomy, attention to detail, initiative, and a positive attitude
• Availability to work evenings and weekends, as work schedules include day and evening shifts (from 6:00 a.m. to midnight, seven days a week). Our operational needs are primarily in the evenings and on weekends
• Excellent written and verbal communication skills
• The ability to manage crises and resolve problems quickly while remaining calm
• Professional experience within the public healthcare system
• A desire to work in an environment that encourages autonomy, patience, and empathy
• Motivation to work in a dynamic, patient experience focused environment
• An interest in an innovative work setting
• Comfort with computer tools and technology
• Strong organizational skills and attention to detail
• Good time management skills and the ability to prioritize tasks effectively
• A customer service oriented mindset and a willingness to help others
• Experience in healthcare or administration is an asset